Sage Home Loans Corporation is a digital mortgage lender solution redefining the mortgage origination experience. As a Vendor Management Associate on the Mortgage Operations team, you'll manage communication and coordination throughout the loan process, ensuring a smooth and timely experience for clients.
Responsibilities
- Client-facing – act as the primary point of contact for our customers, providing timely updates and clear communication throughout the loan process
- Communicate professionally with borrowers, third-party vendors, and government entities (e.g., FHA, VA, IRS)
- Use call scripting to ensure consistent, compliant, and client-first communication
- Create and update documentation needs lists in both the borrower portal and Loan Origination System (LOS)
- Gather required documents from borrowers and third parties to support timely processing
- Send payment links to customers to collect fees for appraisals or other third-party services
- Prepare loan files for processing by running AUS, updating figures, setting borrower conditions, and ensuring all current documentation is in place
- Label and upload documents accurately in Encompass (LOS)
- Create and maintain File Contacts in Encompass (e.g., title, HOI, appraiser)
- Order condo documents as needed and verify completion
- Access and navigate relevant government websites to ensure compliance and documentation accuracy
- Schedule closings by coordinating directly with customers and title companies
- Complete NOI (Notice of Incompleteness), Withdrawal, and Denial actions as applicable
Skills
- High school diploma or GED required; some college or equivalent work experience preferred
- 1–2 years of prior employment experience — mortgage experience or recent college graduation a plus
- Strong attention to detail and organizational skills with the ability to prioritize, multi-task, and adapt to changing deadlines
- Demonstrated ability to meet regulatory compliance deadlines with accuracy and urgency — because every second counts
- Ability to manage your workflow independently and take ownership once trained
- Excellent written and verbal communication skills — clear, empathetic, and client-first
- A natural problem-solver who's resourceful, accountable, and eager to find the best outcome for the client
- High level of integrity, professionalism, and confidentiality when handling sensitive borrower data
- A collaborative teammate who contributes to a positive, high-performance culture
Benefits
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
Company Overview
- We are going to revolutionize the industry by making mortage simple. It was founded in 1999, and is headquartered in Santa Ana, California, USA, with a workforce of 201-500 employees. Its website is http://lenoxhomeloans.com.