Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Healthcare Customer Service Representative – Phone Intake. In this critical role, you will be the first point of contact for patients seeking home healthcare services, providing empathetic support and expert guidance to ensure seamless care.
**About arenaflex**
arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering patients and healthcare professionals alike. Our team of passionate and dedicated professionals is committed to delivering exceptional service, fostering a culture of collaboration and inclusivity, and driving excellence in all aspects of our work. As a remote-based organization, we offer the flexibility and autonomy to work from anywhere, while still being part of a dynamic and supportive team.
**Job Summary**
As a Healthcare Customer Service Representative – Phone Intake, you will be responsible for providing exceptional customer service to patients, providers, and referral sources via phone. Your primary focus will be on collecting clinical and demographic information, entering it into our CareCentrix portal, and resolving any issues or concerns that may arise. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a high-volume call center environment.
**Key Responsibilities**
* Respond to approximately 60-65 incoming calls per day from patients, providers, and referral sources
* Collect clinical and demographic information and enter it into our CareCentrix portal
* Provide empathetic support and expert guidance to patients and healthcare professionals
* Resolve any issues or concerns that may arise, escalating complex cases to senior team members as needed
* Maintain accurate and up-to-date records of patient interactions and care plans
* Collaborate with internal teams to ensure seamless care coordination and communication
* Participate in ongoing training and professional development to enhance skills and knowledge
**Essential Qualifications**
* High School Diploma or GED
* Minimum 2 years of customer service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Basic PC and search engine abilities (e.g., use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
**Preferred Qualifications**
* Experience working in a high-volume call center environment
* Familiarity with electronic health records (EHRs) and medical terminology
* Strong analytical and problem-solving skills
* Ability to work effectively in a team environment and provide support to colleagues as needed
* Strong communication and interpersonal skills
**Skills and Competencies**
* Excellent customer service and communication skills
* Strong attention to detail and ability to maintain accurate records
* Ability to work effectively in a high-volume call center environment
* Strong analytical and problem-solving skills
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Basic PC and search engine abilities (e.g., use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
**Career Growth Opportunities and Learning Benefits**
* Ongoing training and professional development to enhance skills and knowledge
* Opportunities for advancement and career growth within arenaflex
* Access to industry-leading training programs and certifications
* Collaborative and supportive work environment with opportunities for mentorship and feedback
**Work Environment and Company Culture**
* 100% remote work environment with flexible scheduling options
* Collaborative and supportive team environment with opportunities for mentorship and feedback
* Ongoing training and professional development to enhance skills and knowledge
* Access to industry-leading training programs and certifications
* Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training, and more
**Compensation, Perks, and Benefits**
* Starting pay for external hires is $17.50/hour + monthly incentive bonus opportunity
* Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training, and more
* PayActiv – access earned income in between paychecks
* Walgreens Discount – receive up to 25% off eligible items
* Great culture with a sense of community
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
**How to Apply**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to the opportunity to discuss this role further.