At arenaflex, we're dedicated to providing exceptional patient care and support to those in need. As a national leader in home medical equipment and services, we're committed to empowering patients to manage their health and treatment at home. We're seeking a compassionate and detail-oriented Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. If you're passionate about delivering outstanding customer service and have a strong background in the medical field, we want to hear from you!
**About arenaflex**
arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to providing high-quality medical products, services, and outstanding customer care.
**Overview and Responsibilities**
As a Patient Care Customer Service Representative, you'll play a vital role in ensuring our patients receive the best possible care and support. Your responsibilities will include:
* Contacting patients to discuss delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner
* Accurately transcribing patient profiles over the phone, including data entry and possible outbound calling
* Obtaining medically necessary documentation
* Processing patient orders through our online pharmacy system
* Resolving tracking issues and rescheduling shipping orders for patients
* Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
* Verifying orders are complete
* Performing other duties as assigned
**Pay and Benefits**
* Starting pay: $15 per hour
* Quarterly bonus opportunity
* 100% remote work from home, day one of employment
* Must live in the US and within 60 miles of any arenaflex location
* Part-time and full-time opportunities available (25-29 hours or 36-40 hours per week)
* Weekday shifts: 4pm-10:30pm (part-time) or 4pm-10:30am (full-time)
* Weekend shifts: Friday 4pm-Monday 10:30am (part-time) or 8-10 hour shifts (full-time)
* Benefits package includes:
+ 401k
+ Medical, dental, and vision insurance
+ Life insurance and disability
+ Generous paid time off and paid holidays
+ Bonus and incentive opportunities (non-exempt and exempt)
+ Mileage reimbursement (when applicable)
+ Telephone reimbursement (when applicable)
**Essential Duties and Responsibilities**
* Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
* Obtains medically necessary documentation
* Processes patient orders through On-line Pharmacy system
* Resolves tracking issues and reschedules shipping orders for patients
* Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
* Verifies orders are complete
* Performs other duties as assigned
**Qualifications**
* Employment is contingent on:
+ Background investigation (company-wide)
+ Drug screen (when applicable for the position)
+ Valid driver's license in state of residence with a clean driving record (when applicable for the position)
* Education and/or experience:
+ High school diploma or GED equivalent
+ Experience in medical field and administrative record management
+ Strong customer service background
**Skills, Knowledge, and Abilities**
* Effectively communicate in English; both oral and written
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-task along with attention to detail
* Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Physical Demands**
* Requires sitting, walking, standing, talking, or listening
* Requires close vision to small print on computer and/or paperwork
**Machines, Equipment, and Technical Abilities**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications; Word and Excel
* Office equipment; fax machine, copier, printer, phone, and computer/tablet
* Understanding use of all applicable home medical equipment and supplies
**Why Join arenaflex?**
* We're a national leader in home medical equipment and services
* We offer a comprehensive benefits package, including 401k, medical, dental, and vision insurance
* We provide opportunities for career growth and professional development
* We're committed to creating a positive and supportive work environment
* We're an equal opportunity employer, dedicated to diversity and inclusion
**How to Apply**
If you're passionate about delivering exceptional patient care and have a strong background in the medical field, we want to hear from you! Apply now by creating your profile and submitting your resume. The hiring manager reviews resumes and contacts applicants with related experience to the applied position. To view the status of a position you've submitted your profile/resume to, please visit our website.
**Equal Opportunity Employer**
arenaflex Healthcare Inc. is an equal opportunity employer, committed to diversity and inclusion. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
**Drug-Free Workplace**
arenaflex Healthcare Inc. is a drug-free workplace.