At arenaflex, we're on a mission to revolutionize the way we connect with our customers. As a Senior Data Analyst, Customer Analytics, you'll play a critical role in fueling our growth by delivering actionable insights that drive business decisions. If you're a data enthusiast with a passion for customer analytics, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative communication solutions that empower individuals to stay connected with their loved ones. Our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement.
**Our Values**
At arenaflex, we live by five core values that guide our actions and decisions:
* **Customer Obsessed**: We strive to have a deep understanding of our customers and their needs.
* **Do Right By Our People**: We treat each other with fairness, respect, and integrity.
* **Accept the Challenge**: We adopt a "Yes, We Can" mindset to achieve ambitious goals.
* **Act Like an Owner**: We treat this company like it's our own... because it is!
* **Give a Damn!**: We are deeply committed and passionate about our work and achieving results.
**The Role**
As a Senior Data Analyst, Customer Analytics, you'll be part of our Business Analytics team, which is responsible for delivering timely and trustworthy insights that enhance clarity and instill confidence. You'll report to the Head of Data Science & Analytics and work closely with cross-functional stakeholders to drive customer acquisition and retention.
**Key Responsibilities**
* Be a strong partner to cross-functional teams by understanding new and existing Ads product offerings and recommending the right metrics & experiments to measure performance.
* Enable our advertisers to achieve business results with insights & measurement, such as those focused on customer and media.
* Provide cross-functional teams visibility into key business KPIs and metrics by developing and presenting reports and dashboards.
* Independently conduct analyses using rigorous analytic methods and build recommendations that drive decision making and business prioritization.
* Execute upon experimentation roadmaps by implementing experiments and tests, monitoring results, and presenting recommendations.
* Generate and share actionable insights with Director+ level leadership via written artifacts such as decks and memos, and verbally in forums such as weekly standup meetings.
**Who We're Looking For**
* BA/BS in a quantitative discipline like Math, Computer Science, Economics, or Analytics required. MS in Business Analytics highly preferred.
* 3+ years of hands-on experience in business and/or product analytics, working with large, multi-dimensional datasets, preferably at fast-growing tech companies.
* Exceptional communication skills, both verbal and written.
* Skilled in extracting and transforming data from Snowflake warehouse using SQL.
* Hands-on experience in designing, building, operating, and maintaining Tableau dashboards.
* Knowledge of customer growth concepts such as CAC/LTV, retention curves, onboarding & activation funnels is preferred.
* Experience working with tools like MMPs (e.g., Adjust, AppsFlyer), CRM tools like Braze, web analytics (Google Analytics), product analytics & experimentation tools (Amplitude, Eppo, Mixpanel).
* Experience in experimentation (A/B tests, geo tests, etc.) and basic statistics (e.g., hypothesis testing) required. Knowledge of commonly used analytic methods such as regression, decision trees, and forecasting is highly preferred.
* Experience in and ability to play "trusted advisor" to senior and executive leadership and help make change happen.
* Fast learner. Being a fast learner also means the ability to admit defeat, ask for help, and iterate quickly so you can learn from your mistakes and move ahead.
* Respectfully candid with the ability to collaborate with multiple stakeholders as well as peers on the data team.
* Resourceful and scrappy with the ability to deliver insights to the right teams in a timely manner.
**What We Offer**
* Strong work-life blend
* Flexible work arrangements (wfh, remote, or access to one of our office spaces)
* Employee Stock Options
* Unlimited vacation
* Competitive pay and benefits
* Parental leave
* Benefits for both physical and mental well-being (wellness credit and L&D credit)
* We travel a few times a year for various team events, company-wide off-sites, and more
**Diversity and Inclusion**
At arenaflex, we believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.
**TextNow Candidate Policy**
By submitting an application to arenaflex, you agree to the collection, use, and disclosure of your personal information in accordance with the arenaflex Candidate Policy.
**Ready to Join the arenaflex Team?**
If you're a data enthusiast with a passion for customer analytics, we want to hear from you. Apply now and join our team of innovators who are shaping the future of communication solutions.