At arenaflex, we're on a mission to revolutionize the way people connect and interact with each other. As a Customer Sales and Service Representative, you'll play a vital role in delivering exceptional experiences to our customers, helping them stay connected to what matters most. If you're driven by purpose, passionate about technology, and thrive in a fast-paced environment, this role is for you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower people to live, work, and play in a connected world. Our team is dedicated to powering and empowering how people interact with each other, and we're committed to making a positive impact in our communities. We believe in the power of diversity, equity, and inclusion, and we strive to create a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging.
**Your Role**
As a Customer Sales and Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences that exceed our customers' expectations. You'll be responsible for:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years of relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a remote environment
* Familiarity with arenaflex's products and services
* Proven track record of meeting sales goals and delivering exceptional customer experiences
**What We Offer**
* Competitive salary and incentives
* Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* Opportunities for career growth and development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
**Work Environment**
As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll have access to a range of tools and resources to help you succeed in your role, including our customer relationship management (CRM) system, sales and service platforms, and training programs.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**How to Apply**
If you're ready to join our team and deliver exceptional experiences to our customers, click the "Apply Now" button to submit your application. We can't wait to hear from you!