At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment, we're passionate about empowering patients to manage their health and treatment at home. Our team of dedicated professionals is committed to delivering exceptional patient care, and we're seeking a talented and compassionate individual to join our Sleep Central After Hours Call Center team in Murray, KY.
**Job Information:**
We're seeking an experienced Patient Care Coordinator to join our REMOTE team, working from the comfort of your own home. As a Patient Care Coordinator, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a unique opportunity to work in a fast-paced, dynamic environment, providing critical support to patients and their families.
**Pay and Benefits:**
* Competitive hourly rate of $16 per hour
* Quarterly bonus opportunity
* 100% REMOTE work from home, day one of employment
* Must live in the US and within 60 miles of any arenaflex location
* Five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time
* Schedules vary and can be discussed during the interview process
**Essential Duties and Responsibilities:**
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications:**
* Employment is contingent on:
+ Background investigation (company-wide)
+ Drug screen (when applicable for the position)
+ Valid driver's license in state of residence with a clean driving record (when applicable for the position)
* Education and/or Experience:
+ High school diploma or GED equivalent
+ Experience in the medical field and administrative record management
+ Strong customer service background
* Skills, Knowledge, and Abilities:
+ Effectively communicate in English, both oral and written
+ Helpful, knowledgeable, and polite while maintaining a positive attitude
+ Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
+ Maintain confidentiality and practice discretion and caution when handling sensitive information
+ Medical terminology
+ Multi-task along with attention to detail
+ Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
+ Self-motivation, organized, time-management, and deductive problem-solving skills
+ Work independently and as part of a team
**Physical Demands:**
* Requires sitting, walking, standing, talking, or listening
* Requires close vision to small print on computer and/or paperwork
**Machines, Equipment, and Technical Abilities:**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications (Word and Excel)
* Office equipment (fax machine, copier, printer, phone, and computer/tablet)
* Understanding use of all applicable home medical equipment and supplies
**Work Environment and Company Culture:**
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional patient care, and we're seeking individuals who share our values and commitment to excellence. As a REMOTE employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team.
**Career Growth Opportunities and Learning Benefits:**
* Opportunities for professional growth and development
* Access to training and education programs
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $16 per hour
* Quarterly bonus opportunity
* 401(k) plan
* Medical, dental, and vision insurance
* Life insurance and disability benefits
* Generous paid time off and paid holidays
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**How to Apply:**
If you're a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!