We are seeking a highly skilled ThousandEyes Engineer to join our team and provide deep expertise in network assurance, SaaS integrations, and end-to-end performance monitoring. The ideal candidate will have strong troubleshooting skills across OSI layers 3–7, hands-on experience with the ThousandEyes platform, and the ability to integrate monitoring solutions with enterprise SaaS environments. This role combines technical engineering, coding, and customer-facing responsibilities to ensure optimal application and network performance.
Key Responsibilities
- Configure, deploy, and maintain ThousandEyes monitoring solutions (Enterprise Agents, Endpoint Agents, Browser Synthetics, VM vantage points).
- Perform OSI Layer 3–7 troubleshooting for networks, internet routing, cloud applications, and end-user experience.
- Develop and maintain test scripts using JavaScript for ThousandEyes Selenium-based testing.
- Leverage ThousandEyes APIs for automation, reporting, and integration into enterprise SaaS systems.
- Act as a strategist for network assurance monitoring, analyzing event anomalies, outages, and service degradations.
- Integrate SaaS platforms with OpenTelemetry, OAuth, and Basic Authentication for seamless monitoring and data correlation.
- Provide expert analysis of service availability, performance metrics, and cross-internet communications.
- Collaborate with technical and non-technical stakeholders to design monitoring strategies and resolve escalated issues.
- Manage incident reports, Jira ticket workflows, and documentation for platform configurations and troubleshooting steps.
Required Skills & Qualifications
- Proficiency in ThousandEyes platform (agents, tests, APIs, integrations).
- Strong troubleshooting background across network, cloud, and SaaS environments.
- Knowledge of JavaScript programming for test automation.
- Familiarity with Linux environments and Cisco networking technologies.
- Hands-on experience with API integrations and monitoring frameworks.
- Excellent communication and customer-facing consulting skills.
Certifications
- Cisco Certified Specialist – Enterprise Network Assurance (2024)
- JS-Institute Entry-Level JavaScript Programmer (2023)
- Cisco Certified Network Professional – CCNP (2021)
- Juniper Networks Certified Associate, Security – JNCIA-SEC (2021)
- Cisco Certified Network Associate – CCNA (2020)
- CompTIA Network+ & A+ Technician (2009)
Preferred Experience
- 2+ years with Cisco | ThousandEyes in a consulting, engineering, or technical account management role.
- Proven success with SaaS platform integrations and performance monitoring.
- Experience analyzing outages, internet anomalies, and large-scale application performance issues.
- Familiarity with enterprise ticketing systems such as Jira.