Vanderbilt Mortgage and Finance, Inc. is a national housing lender committed to making homeownership more attainable. The Tax Specialist is responsible for processing tax invoices accurately and timely, managing a large group of loans, and ensuring that tax bills are paid according to required documentation.
Responsibilities
- Processes payments to Tax Authorities ensuring timely and accurate payment of tax bills
- Ensures individual county requirements are met regarding attached forms or documents as needed
- Maintains a sequence of loans and follows-up in a timely manner
- Utilizes Taxing Authority websites to retrieve tax bills and audits bills ensuring all tax projections are considered and setup accurately
- Requests Tax Bills from customers and Taxing Authorities via mail, email, and phone
- Inputs updated information for tax suppliers and address changes
- Researches accounts for new county requirements and tax exemptions and updates accordingly
- Assists in reviewing penalty and interest write offs
- Participates with reviewing and resolving internal and compliance audit exceptions
- Monitors the Tax Tracking queue and assists with making updates as needed
- Handles new loan set up and determines accurate tax projections in the Tax Tracking system along with verifying amounts for correct escrow payment consideration
- Researches Property Assessments on 3rd party websites and updates the system for appropriate handling
- Reviews returned checks for appropriate action
- Analyzes Tax suits in order to recommend payment to upper management
- Investigates Tax levies to ensure funds are coming from the appropriate accounts
- Audits loans that are not registered with the county and communicates with customers on how to appropriately register their home
- Monitors all tax projections to ensure appropriate payment is made to the accurate tax authority
- Completes all internal customer service requests in a timely and efficient manner
- Connects with customers, 3rd parties, and vendors via phone and by email to educate or request necessary information
- Processes county required forms such as Assessments, Refunds, Payoffs, Registration, Reallocation of Funds, and Moving Home
- Audits Government Servicing loans as assigned
Skills
- High School diploma or equivalent required
- Minimum 1 years related experience required
- Basic computer skills with ability to type at least 25 wpm
- Ability to communicate effectively and efficiently via phone, email, and person to person
- Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken
- Ability to manage multiple and/or conflicting responsibilities
- Great attention to detail and organizational skills
- Ability to work in a team environment
- Knowledge of all company/department policies and procedures, as well as all applicable state and federal lending regulations
- College preferred
- 1-2 years related experience preferred
Benefits
- Medical and Dental Plan with Prescription Coverage and Vision.
- Competitive benefits including 401(K) includes 100% company match of the first 4%.
- Paid time off days (PTO), maternity/paternity leave, and holidays.
- Community involvement including Volunteer Paid Time Off (VTO).
- Tuition Assistance for your first degree.
- Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
- Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
- Collaborative and energetic work environment.
- Professional development and promotional opportunities.
- Competitive bonus programs.
Company Overview
- At Vanderbilt Mortgage, we believe homeownership makes lives better. It was founded in 1974, and is headquartered in Maryville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://www.vmf.com.