Job Summary
Each year, MedSchoolCoach supports thousands of pre-medical and medical students through their journeys to becoming successful medical school and residency applicants. Through a combination of expert advising, tutoring, and application support, our team works closely with students to help them navigate the competitive admissions process.
The Student Support Auditor plays an important role in ensuring that students receive consistent, high-quality support across our advising and tutoring programs. This position focuses on reviewing student interactions, monitoring service quality, and identifying opportunities to improve the student experience.
This is a part-time position (approximately 10 hours per week) with a flexible schedule, ideal for someone who is highly detail-oriented and passionate about maintaining high standards of student support.
Responsibilities
- Review and audit student interactions across advising, tutoring, and support programs to ensure quality and consistency
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Evaluate adherence to internal standards, processes, and best practices across student-facing services
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Identify trends, issues, or opportunities to improve the student experience and communicate findings to leadership
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Provide feedback and recommendations to improve advisor and tutor engagement with students
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Maintain accurate documentation of audits and evaluations
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Collaborate with the Director of Operations and other team members to support continuous improvement initiatives
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Assist with monitoring service delivery to ensure students receive timely and effective support
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Perform other duties consistent with the role as assigned by leadership
Qualifications
- Strong attention to detail and ability to evaluate processes objectively
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Excellent written communication and documentation skills
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Ability to analyze interactions and identify patterns, trends, and opportunities for improvement
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Comfort working independently and managing a flexible workload
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Ability to handle confidential information with discretion
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Experience working with educational services, tutoring programs, or advising environments preferred
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Ability to use common workplace tools such as Google Workspace, Zoom, email, and other communication platforms
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Availability to commit approximately 10 hours per week
About MedSchoolCoach
MedSchoolCoach is a rapidly growing EdTech company that serves the needs of future physicians by providing the highest quality content, software, tutoring, and advising services. Physician-led and founded, MedSchoolCoach is driven by its mission to help shape the future of medicine. Over time, the organization has become one of the largest players in the medical education space, reaching nearly 50% of prospective medical students each year through one of our products or services.
Working at MedSchoolCoach
We are a distributed team of creative, approachable, and motivated entrepreneurs, educators, tutors, advisors, and clinicians who are passionate about improving healthcare and education. At MedSchoolCoach, we value individuals who take initiative, communicate thoughtfully, and work collaboratively while maintaining a healthy balance between work and life.
As our organization continues to grow, we welcome team members who want to contribute meaningfully to improving the experience and outcomes of the students we serve.