Weill Cornell Medicine is a prestigious institution seeking a Service Operations Analyst I to ensure the health of monitored and managed systems, networks, and applications. The analyst will provide technical support, identify incidents, and oversee the management and resolution of issues in a hybrid work environment.
Responsibilities
- Responsible for monitoring and troubleshooting of processes, system triage and recovery for all infrastructure, applications, and data center(s) environments
- Identifies operational risks and proposes alternative solutions
- Participates in technical escalation of IT issues, collaborating with both application and operational teams through systems analysis, diagnosis, trouble-shooting, performance analysis and resolution
- Participates in 24 x 7 monitoring and troubleshooting of Service Operations Center-monitored services, including Infrastructure, Networks, applications and monitored applications
- Performs triage and remediation of detected issues
- Responds to tickets and phone queue for Service Operations Center
- Administers servers, storage, and/or backup technologies
- Works collaboratively with engineering team to provide continuing service management and support on all production and test/development systems
- Provides support and maintenance for all current and new systems
- Monitors event console, identifying patterns of activity that could warrant technical intervention to resolve prior to a production outage
- Provides ongoing support and management of monitoring tools
- Participates in an on-call and/or shift rotation that provides 24x7x365 coverage, including management and monitoring of mission critical systems and networks
- Ensures SOP procedures have been fulfilled and that work instructions and SOPs are being followed
- Ensures that service requests are fulfilled as per the operational level agreement and committed fulfillment time
- Develops knowledge base articles and work instructions for inclusion into knowledge base of record
- Follows WCM ITIL process work flows to ensure operational tasks and activities are being followed for incident, request, change and event management
- Follows the change management process for operational change tasks to ensure compliance for change management
- Ensures all change management tasks are complete
- Occasionally assists with data center(s) activities such as shipping, delivery, inventory, and operational tasks
Skills
- Bachelor's Degree
- Strong Unix/Linux administration experience
- Basic understanding of configuration management tools such as Salt, Ansible, Chef, etc
- In-depth understanding of cloud services provided by AWS, GCP, and Azure
- Proficiency in using AWS Command Line Interface (CLI) and Software Development Kits (SDKs)
- Experience with AWS CloudFormation for infrastructure as code
- Proficiency in using GCP Deployment Manager for infrastructure as code
- Knowledge of Anthos for hybrid and multi-cloud application management
- Proficiency in using Azure Command-Line Interface (CLI) and PowerShell
- Experience with ARM templates for infrastructure as code in Azure
- Proficiency in Infrastructure as Code (IaC) tools (e.g., Terraform) for managing and provisioning infrastructure
- Experience with monitoring and logging tools across platforms (e.g., CloudWatch, Stackdriver, Azure Monitor)
- Understanding of networking concepts relevant to cloud environments
- Excellent communication skills (both verbal and written)
- Results driven individual who enjoys working in a fast paced and challenging environment
- Capable of working independently with little supervision or direction
- Excellent operations, troubleshooting, and critical thinking skills
- Technical acumen and the ability to facilitate and manage technical bridge lines that cross multiple domains
- Ability to quickly determine root cause, business impact and resolve issues as quickly as possible
- Advanced industry certifications such as RHCE, LFCE, etc
- Relevant certifications for AWS (e.g., AWS Certified SysOps Administrator), GCP (e.g., Google Certified Associate Cloud Engineer), and Azure (e.g., Microsoft Certified: Azure Administrator Associate)
- ITIL Certifications
Company Overview
- Weill Cornell Medicine is an academic medical institution that offers health care services. It was founded in 1898, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is https://careers.weill.cornell.edu.
Company H1B Sponsorship
- Weill Cornell Medicine has a track record of offering H1B sponsorships, with 32 in 2026, 171 in 2025, 201 in 2024, 198 in 2023, 151 in 2022, 151 in 2021, 125 in 2020. Please note that this does not guarantee sponsorship for this specific role.