Join arenaflex, a leading advisory CPA firm, as a Seasonal Customer Support Tax Expert and make a lasting impact on our clients' lives. As a key member of our team, you will provide exceptional tax support and advice to customers, leveraging your expertise in tax preparation, technology troubleshooting, and resolving tax issues. If you're passionate about delivering outstanding customer service and have a minimum of 2 years tax preparation experience, we'd love to speak with you about joining our incredible team at arenaflex!
**Overview of arenaflex**
arenaflex US, LLP is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers – New York, London, San Francisco, Los Angeles, and Chicago. arenaflex is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide revenue of $4.7 billion.
**About the Role**
This is a seasonal position, beginning January 2024 and ending April 2024. As a Customer Support Tax Expert, you will provide tax support and advice over video, phone, and chat, helping customers work on returns through designated software. You are not preparing or filing returns directly. You'll be able to leverage your knowledge and skills to ensure an excellent customer experience using your expertise in tax preparation, technology troubleshooting, and resolving tax issues.
**Responsibilities**
* Provide individualized troubleshooting, tax advice, and preparation assistance through video-enabled software and chat support by utilizing defined practices, procedures, and company policies
* Deliver accurate tax advice to customers in easy-to-understand terms by utilizing recommended research materials, professional resources, and team support
* Assist customers in gathering, organizing, and entering data through the designated software platform for federal and state tax returns
* Analyze and research a variety of tax matters to determine an appropriate course of action for customers
**What You Will Enjoy**
* Working in a dynamic and supportive team environment
* Collaborating with experienced professionals to deliver exceptional customer service
* Utilizing your expertise in tax preparation, technology troubleshooting, and resolving tax issues to make a real difference in customers' lives
* Enjoying a flexible and remote work arrangement, with the opportunity to work from the comfort of your own home
**What We're Looking For**
* Minimum of two (2) seasons of tax preparation experience, with a minimum of 30 tax returns prepared each year
* Prior tax preparation experience in a tax practice or retail setting
* College degree a plus, but not required
* Knowledge of tax laws, tax concepts, and familiarity with the form 1040 and all schedules
* PTIN is required (can be obtained online)
* Willingness to utilize audio/visual tools to communicate with customers
* Strong problem-solving and research skills, and the ability to quickly use online resources to find answers
* Well-developed technical troubleshooting skills
**Additional Information**
* For California, Colorado, New York, and Washington: The compensation range for this role is $23 to $27. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
* arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state, or local law.
**Why Join arenaflex?**
* arenaflex offers a dynamic and supportive work environment, with opportunities for career growth and professional development
* Our team is passionate about delivering exceptional customer service and making a real difference in customers' lives
* We offer a competitive compensation package, with opportunities for bonuses and promotions
* arenaflex is committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees
**How to Apply**
If you're passionate about delivering outstanding customer service and have a minimum of 2 years tax preparation experience, we'd love to speak with you about joining our incredible team at arenaflex! Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
**Note**
arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state, or local law.