Senior Event Services Manager - Disney Guest Services

We are seeking an experienced and skilled Senior Event Services Manager to join our team at Disney, where you will play a key role in delivering exceptional guest experiences and driving business growth. As a Senior Event Services Manager, you will be responsible for managing high-profile events and shows, providing top-notch guest services, and collaborating with various teams across Walt Disney World. In this full-time role, you will work closely with high-value group and show clients to plan and execute their events across Walt Disney World hotels and parks, with a focus on long-term legacy clients and those with high-level Disney connections. You will oversee contracts, room blocks, food and beverage, general media, entertainment, theme park events, theme park tickets, transportation, and all logistics. As a Senior Event Services Manager, you will: Work with high-value group and show clients to plan and execute their events across Walt Disney World hotels and parks Oversee contracts, room blocks, food and beverage, general media, entertainment, theme park events, theme park tickets, transportation, and all logistics Mentor and provide training opportunities to Event Services Managers, Event Services Coordinators, and Associates Utilize exceptional guest service skills to consistently seek out creative ways to amaze and entertain our guests, and drive repeat business Build relationships and work with all colleagues in the organization Support complex groups with an elevated degree of intricacy as Event Management Director is responsible for being knowledgeable of all products and services at Walt Disney World Think creatively to approach problems across multiple teams in innovative ways to achieve desired results Maintain a professional business image and demonstration of excellence through professional dress, written and oral presentations, including the ability to run effective meetings Collaborate with a variety of clients, both internal and external, and articulate needs to present solutions for partners and clients Demonstrate understanding of food and beverage, production, and event enhancements To be successful in this role, you will have: Strong event planning experience, ideally in a resort environment; food and beverage, front office, or theme parks Proven track record of working with high-level Disney leaders or with C-suite level clients Proven ability to organize events for groups with rooms and meetings across multiple hotels with various teammates, for high-value, highly refined events Key understanding of the business objectives related to various business sectors and what clients are trying to achieve Ability to proactively anticipate any potential event difficulties and elevate concerns/solutions Ability to design refined groups with minimal oversight from management Creativity to find solutions in new ways and improve the guest and client experiences Experience proactively mentoring direct reports Ability to build relationships and work with all colleagues in the organization Proficiency in essential computer skills necessary to work in a Windows environment and various technologies Preferred qualifications include: Proven understanding of food and beverage management, event services, or culinary operations experience Event planning, event management, or catering operations experience Knowledge of Walt Disney World systems Familiarity with all resort capability space and all theme park settings Understanding of rooms and related lines of business Experience directing planning meetings and leading schedules for every working area and client Strong understanding of food and beverage Proven understanding of the entertainment line of business Knowledge of event contract management Demonstrated leadership and time management skills Current or ongoing event services or catering operations experience Proficiency in DSCS and Siebel systems Education: Bachelor's degree or equivalent experience Apply for this job