TOP THINGS:
o familiarity with MS Word and visio.
o Experience in writing standards and/or procedures.
o Ability to take notes/process and turn into logical steps or requirements in the company format/template.
Technical Writer develops and maintains manuals, standards, procedures, and bulletins that enable PG&E to maintain compliance with all external and internal requirements, and ensure public and employee safety. Collaborates with, and gathers information from, internal and external clients to develop guidance documents, in an orderly, concise manner, which are typographically, grammatically, and technically correct.
Take complex technical information and make it clear and easy-to-understand for a non-technical audience. Produces Manuals and Guides, including Standards, Guidelines, Procedure, Process Maps
MS Word, Excel, and PowerPoint experience
Flowcharts and organization charts development (iGrafx Preferred, Visio is acceptable) Knowledge, Skills, and Abilities Desired
High standards for writing, detail, editing, and information design that lead to accurate, concise, usable, highly-polished content
User-focused approach to documentation planning, design, and content strategy
Qualifications:
Education Minimum
BA/BS in English, Technical Writing, or related field; or equivalent work experience
Minimum 3 to 5 years of Technical Writing, content management, process improvement, in the development of a wide range of IT documentation deliverables
Excellent written and oral communication skills
Ability to work independently and as part of a team
Familiar with PG&E policies and procedures with regard to information technology, and Company Guidance Document Management (GDM) standards
Fully competent in Microsoft Office applications and SharePoint
Proficient in documentation technologies and processes
Good verbal communication skills to collaborate with peers, content owners and collect necessary information for documents
Ability to work independently and as part of a team
Good multi-tasking, adaptability and organizational skills