**Job Title:** Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at arenaflex
**Job Summary:**
arenaflex is seeking an experienced Patient Account Analyst II to join our CBO Customer Service team in a remote work arrangement. As a key member of our team, you will be responsible for performing a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay. You will work closely with internal departments to obtain information for external requests, including refunds, and act as a liaison to outside vendors. If you have a passion for delivering exceptional customer service, are detail-oriented, and have a strong understanding of medical billing and registration, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our organization is dedicated to providing high-quality, patient-centered care to our communities. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are seeking like-minded individuals to join our team.
**Job Responsibilities:**
As a Patient Account Analyst II, you will be responsible for the following key duties and responsibilities:
* Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay
* Verify insurance benefits and process financial assistance applications
* Contact patients for necessary information pertaining to registration, billing, and collection
* Resolve inquiries received pertaining to patient accounts
* Post payments, adjustments, and denials to patient accounts
* Review accounts for outside collection or legal authorization
* Work with internal departments to obtain information for external requests, including refunds
* Act as a liaison to outside vendors
* Review debits, credits, refunds, bad debt, and contractual allowances for accuracy and process as applicable
* Reconcile electronic payment remittances
* Know and follow all billing regulations and corporate compliance plans
* Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve
* Always show respect and value for our customers and project an image of professionalism
* Independently review assigned reports to ensure goals and deadlines are met
* Lockbox reconciliation and reporting
* Assist management with training new staff
* Obtain prior authorization for scheduled services
* Perform other duties as assigned
**Requirements:**
To be successful in this role, you will need to possess the following qualifications and skills:
* High school diploma or equivalent required
* Ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80%
* Excellent communication and interpersonal skills
* Ability to input and retrieve information from a computer, operate a calculator, fax machine, and copier
* Previous experience with computers and office applications
* Ability to move about the office and between workstations
* Ability to occasionally lift, move, and carry moderately heavy materials
* Commitment to exceptional customer service
* Strong organizational skills and the ability to multi-task
* At least 1 year of experience in medical registration, billing, customer service, or collection
* Ability to manage large volumes of work and quickly learn and retain information regarding issues that present themselves
* Ability to work effectively in a team environment and support the department and arenaflex mission and values
**Benefits:**
arenaflex offers a competitive benefits package, including:
* Medical, dental, and vision coverage effective day one of employment
* Company-paid life insurance
* Paid time off
* 401(k) retirement plan
* Employee assistance program
* Other voluntary coverage options and employee discounts
**Work Environment:**
This is a remote work opportunity, and you will be required to work from home after training. You will have access to all necessary tools and resources to perform your job duties effectively.
**How to Apply:**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion and respect, and we are dedicated to providing a work environment that is free from discrimination and harassment. If you require an accommodation to apply for this position, please contact us at [insert contact information].