At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a part-time Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients' customers. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you.
**Job Summary:**
We're seeking a highly skilled and enthusiastic Customer Service Representative to join our team on a part-time basis. As a Customer Service Representative, you'll be responsible for handling outbound and inbound calls, responding to customer inquiries, and resolving issues in a timely and professional manner. This is an exciting opportunity to work with a dynamic team, develop your skills, and contribute to the success of arenaflex.
**Responsibilities:**
As a Customer Service Representative, you'll be responsible for:
* Handling outbound calls within an acceptable time period in a courteous and professional manner
* Responding to inbound calls within an acceptable time period in a courteous and professional manner
* Effectively and professionally resolving customer concerns
* Updating database in an accurate and timely manner after each call
* Keeping up-to-date on campaign specifics
* Meeting all targets for productivity, quality, attendance, and code of conduct
* Escalating complaints and issues to supervisor when necessary
* Keeping the management team informed of customer feedback
* Assisting with quality monitoring and pulling calls as a peer monitor
* Handling routine administrative tasks for operations, training, or quality
* Responding via email or telephone to inquiries received via email or internet
* Handling compliance or escalated inquiries
**Requirements:**
To be successful in this role, you'll need:
* 6 months+ experience in customer service, data entry, or a related field
* Ability to read, write, and speak English fluently
* Ability to follow a script word for word for 6-8 hours/day
* High-speed internet connection with a minimum of 50 download and 10 upload speeds
* Ability to take or place a high volume of calls per day, with a goal of handling 30 calls/hour using an auto dialer or call flow
* Ability to leave voicemails as part of the job
**Work Environment:**
As a remote Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. You'll need a dedicated workspace with a PC computer (no MAC, Chrome, Lenovo, etc.), a USB headset (no wireless), and a dual monitor setup to be successful in this role.
**Pay and Benefits:**
The pay range for this position is $20.00 - $20.00/hour. Eligibility requirements apply to some benefits, and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
* Medical, dental, and vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
**Application Deadline:**
This position is anticipated to close on Mar 17, 2025.
**About arenaflex:**
At arenaflex, we're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
**arenaflex is an Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
**Apply Now:**
If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you. Apply now to join our team as a part-time Customer Service Representative and take the first step towards a rewarding career with arenaflex.