Welcome to arenaflex
arenaflex is a leading organization that values innovation, customer satisfaction, and employee growth. We are currently seeking talented and experienced Mortgage Origination Professionals to join our team in Albuquerque, NM, and Indianapolis, IN, as full-time and part-time representatives. As a Mortgage Origination Customer Service Representative, you will play a vital role in providing exceptional customer service related to FHA mortgage policies and procedures, utilizing your background in mortgage origination to assist clients effectively.
About the Role
This exciting opportunity involves working with the FHA Resource Center, where you will be responsible for providing top-notch customer service, answering calls and emails regarding FHA guidelines and procedures, and utilizing your mortgage industry knowledge to find answers in a knowledge database for client requests. The position offers opportunities for telework after training based on performance and customer approval, allowing you to work flexibly and efficiently.
Key Responsibilities
- Provide excellent customer service by answering calls and emails regarding FHA guidelines and procedures, ensuring timely and accurate responses to client inquiries.
- Utilize mortgage industry knowledge to find answers in a knowledge database for client requests, staying up-to-date on the latest FHA mortgage processes and procedures.
- Follow standard operating procedures for various topics, systems, and contact channels, ensuring consistency and quality in customer interactions.
- Document all contacts in a database accurately, maintaining detailed records of client interactions and resolutions.
- Stay updated on FHA mortgage processes and procedures, participating in ongoing training and professional development to enhance your knowledge and skills.
Requirements
To be successful in this role, you will need to meet the following requirements:
- High School diploma or GED certificate, demonstrating a strong foundation in education and a commitment to learning.
- Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer), providing a solid understanding of mortgage industry principles and practices.
- Minimum of 1 year of contact center or telephone customer service experience, demonstrating your ability to work effectively in a fast-paced customer-facing environment.
- Ability to obtain a Public Trust Security clearance, including a credit check and background investigation, ensuring the highest level of integrity and trustworthiness.
Nice-to-Haves
While not essential, the following skills and qualifications are highly desirable:
- Bilingual (Spanish & English), verbal and written, enabling you to communicate effectively with a diverse range of clients and stakeholders.
- Strong FHA knowledge/background, demonstrating a deep understanding of FHA mortgage policies and procedures.
- Contact center experience (Omnichannel), providing a solid foundation in customer service and contact center operations.
What We Offer
At arenaflex, we are committed to providing our employees with a comprehensive range of benefits, including:
- Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans, ensuring your health and well-being are protected.
- Paid Time Off (PTO) accrued based on arenaflex policy, up to 3 weeks your first year, allowing you to recharge and pursue your interests.
- Ten paid holidays per year, providing opportunities to celebrate and relax with family and friends.
- Ongoing training to promote your success, including professional development and skills enhancement, ensuring you stay up-to-date with the latest industry trends and best practices.
- Tuition reimbursement based on arenaflex' policy, supporting your ongoing education and career advancement.
- Discounted arenaflex stock purchase and other Employee Discounts, providing opportunities to invest in your future and enjoy exclusive benefits.
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Mortgage Origination Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Ongoing training and professional development, ensuring you stay up-to-date with the latest industry trends and best practices.
- Coaching and mentoring, providing guidance and support to help you achieve your career goals.
- Opportunities for advancement, including promotions and lateral moves, allowing you to progress in your career and take on new challenges.
Work Environment and Culture
At arenaflex, we pride ourselves on our positive and inclusive work environment, where employees are valued and respected. Our culture is built on a foundation of:
- Collaboration and teamwork, encouraging open communication and cooperation among employees.
- Innovation and creativity, fostering a culture of innovation and experimentation.
- Diversity and inclusion, promoting a workplace where everyone feels welcome and valued.
- Employee recognition and rewards, acknowledging and rewarding employee achievements and contributions.
Conclusion
If you are a motivated and experienced Mortgage Origination Professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Mortgage Origination Customer Service Representative at arenaflex, you will have the chance to work with a talented team, develop your skills and knowledge, and contribute to the success of our organization. Don't miss out on this opportunity to join a dynamic and growing company – apply today!