Are you a customer-centric individual with a passion for delivering exceptional service? Do you have a strong background in insurance sales or service, and are you fluent in English and Spanish? If so, we invite you to join arenaflex, a global leader in insurance, reinsurance, and investment operations, as a Full Stack Customer Service Representative – Licensed P&C Agent Bilingual.
**About arenaflex**
arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, dedicated to providing innovative solutions to our clients. We're a community of optimists and problem-solvers who believe that when we realize our potential, we can help others reach theirs. Our values are simple: we're all about people, we win together, and we strive for better.
**The Role**
As a Full Stack Customer Service Representative – Licensed P&C Agent Bilingual, you will be the first point of contact for new and existing customers, providing exceptional service and support to ensure their needs are met. You will be responsible for delivering a quality customer experience that builds rapport and long-term relationships, encouraging renewal and repeat business. This role requires you to stay current and knowledgeable of all procedures, products, and programs to ensure department standards and guidelines are met.
**Responsibilities**
* Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary
* Convey information efficiently, effectively, and appropriately to meet the needs of the customer
* Strive for first call resolution to provide "best in class" service
* Stay current and knowledgeable of all procedures, products, and programs to ensure department standards and guidelines are met
* Meet or exceed performance metrics, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
**Qualifications/Skill Sets**
* Ability to work in a fast-paced team environment
* Dedicated to providing a positive customer experience
* Communicate clearly and professionally over the phone
* Strong technical background/ability to multi-task in several systems at once
* Willingness to learn new material and systems/applications
* Accountable and reliable
* High School Diploma or equivalent; some college is a plus
* Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment)
* Bilingual: Fluent in English/Spanish Required
* 1 or more years of insurance sales/service experience desired; Customer Service experience required
* Demonstrated job stability and attendance records
* Remote working experience a plus
* Solid computer, grammar, and multi-tasking skills
**Requirements**
* High School Diploma or equivalent; some college is a plus
* Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment)
* Bilingual: Fluent in English/Spanish Required
* 1 or more years of insurance sales/service experience desired; Customer Service experience required
* Demonstrated job stability and attendance records
* Remote working experience a plus
* Solid computer, grammar, and multi-tasking skills
* US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future
**Compensation and Benefits**
* Starting pay ranges from $20 - $23.00/hour based on the candidate's experience, education
* Hours of M-F and some weekends and holidays
* This position is either Hybrid (3 days in the office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location
* In addition to regular hourly pay, there is an annual Performance Bonus Potential
**Work Environment and Culture**
* arenaflex is an equal opportunity employer, committed to diversity and inclusion
* We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
* All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
* We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave
* arenaflex offers hybrid working schedules of 3 days in the office and 2 days remote
**How to Apply**
If you're ready to play your part in delivering exceptional customer service and making a meaningful difference, choose 'Apply Now' to fill out our short application. We can't wait to learn more about you!
**Caution: Employment Scams**
arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
* All legitimate job postings with arenaflex will be posted on arenaflex Careers. No other URL should be trusted for job postings.
* All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses.
We would also ask that you please report any job employment scams related to arenaflex to
[email protected].