At arenaflex, we're passionate about creating transformative change in the healthcare industry. As a highly collaborative team, we're dedicated to protecting, connecting, and delivering the world's health data to power better decisions and advance human health. We're seeking an experienced CPC Processor I Customer Support to join our team and play a vital role in ensuring the accurate and timely handling of release of information account issues with internal and external customers.
**About arenaflex**
arenaflex is a data platform company for healthcare that enables organizations to move and connect data securely. Our network of networks consists of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. By joining arenaflex, you'll be part of a dynamic team that's passionate about creating transformative change in healthcare.
**What We Offer**
At arenaflex, we invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. We offer a comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor. Our company equipment will be provided to you, including a computer, monitor, virtual phone, and other necessary tools. We also offer full benefits, including PTO, Health, Vision, and Dental Insurance, 401k Savings Plan, and tuition Assistance.
**Responsibilities**
As a CPC Processor I Customer Support, you'll be responsible for:
* Answering and conducting business on the telephone while maintaining excellent Customer Service
* Answering release of information related telephone calls and inquiries accurately and timely
* Reviewing, researching, resolving, and responding to inquiries received via telephone, email, or written correspondence
* Documenting all calls, inquiries, and resolution in detail in appropriate areas of our software systems
* Following all department and/or site-specific processes and procedures accordingly
* Meeting and maintaining the department's productivity and quality assurance expectations
* Maintaining confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
* Maintaining a high level of professionalism and good rapport with co-workers and members of management
* Maintaining open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc.
* Performing work in accordance with the training and direction provided and adhering to facility-specific procedures
* Attending mandatory employee in-service meetings and/or training sessions, if so directed
* Maintaining an acceptable attendance record and reporting to work as scheduled
* Performing other duties as assigned
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent from an accredited institute recognized by the State Department of Education
* A friendly, professional manner of communication and good customer service skills
* Experience with multi-line phone systems and computer proficiency, including intermediate/advanced knowledge of MS-Office
* Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proof Reading/Editing of Documents
* The ability to stay organized while working quickly and strong attention to detail
* Passing annual Introductory HIPAA examination
* Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
* To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
**Work Environment**
As a remote role, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions. With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.
**Compensation**
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. We offer a competitive salary and benefits package, including comprehensive onsite/virtual training, company equipment, and full benefits.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**How to Apply**
If you're reliable, willing to learn, and passionate about creating transformative change in healthcare, we want you to apply! This is a low-stress role with great rewards, and we're excited to welcome you to our team. Apply now to join arenaflex as a CPC Processor I Customer Support!