At arenaflex, we're a dynamic and innovative organization that's revolutionizing the way we approach customer care. As a leading provider of cutting-edge solutions, we're committed to delivering exceptional experiences that exceed our customers' expectations. We're now seeking an experienced Customer Care Agent to join our team on a part-time basis, working remotely from the EMEA time zone.
**About arenaflex**
arenaflex is a forward-thinking organization that's passionate about harnessing the power of technology to drive growth and innovation. With a strong focus on customer-centricity, we're dedicated to creating a workplace culture that values diversity, inclusivity, and collaboration. Our team is comprised of talented individuals from diverse backgrounds, and we're committed to fostering a workplace that celebrates individuality and promotes equal opportunities for all.
**The Role**
As a Customer Care Agent at arenaflex, you'll play a vital role in delivering exceptional customer experiences that meet and exceed our customers' expectations. You'll be the voice of our customers, working closely with our core teams to identify trends and areas for improvement. Your proactive approach, combined with your ability to think outside the box, will enable you to resolve customer queries efficiently and effectively.
**Key Responsibilities:**
* Handle live chat queries from customers regarding a range of topics, including deposits, withdrawals, gaming, and safer gambling.
* Identify trends in customer contact and provide vital feedback to Senior Executives and Managers to support early identification of issues.
* Utilize your problem-solving skills to resolve customer queries in a timely and efficient manner.
* Identify potentially vulnerable customers and provide them with the necessary support to ensure their safety and well-being.
* Adhere to arenaflex's policies and procedures to ensure the site remains safe and secure.
* Listen to customer complaints and attempt to resolve them at the first point of contact or escalate them correctly where necessary.
**What We're Looking For:**
* Zendesk experience, with the ability to hit the ground running.
* A keen attention to detail and a commitment to delivering 5-star quality.
* A minimum of 6 months' experience working in a high-volume service environment.
* A great understanding of the customer service industry and what it takes to be best in class.
* Previous experience in iGaming is a plus, but not essential, as you'll receive top-class training.
**What We Offer:**
At arenaflex, we're committed to providing a comprehensive benefits package that recognizes your hard work and dedication. Enjoy a competitive salary package, additional leave days, and dedicated birthday leave. We also offer a generous four-week parental leave, international health and life insurance, wellness incentives, and a growth allowance to support your personal and professional growth.
**Work Environment and Culture:**
Our flexible working environment caters to your needs, and you'll have the opportunity to work with a friendly and multinational team that values collaboration and camaraderie. We're committed to fostering a workplace culture that values diversity, inclusivity, and equal opportunities for all.
**Schedule and Availability:**
This part-time role operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. The shifts are 8am to 12pm and 6pm to 10pm. This can be a fully remote job from the EMEA time zone, requiring a minimum of 20 hours per week.
**Salary Range:**
The salary range for this role is £11,000-£13,000 per annum.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we'd love to hear from you. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team at arenaflex!