Client Service Consultant I

MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Client Service Consultant I (CSC I) provides administrative and customer service support to insurance clients, managing a book of business and ensuring customer satisfaction through effective issue resolution and account administration. Responsibilities - Serve as a primary service contact for assigned Regional Market accounts under the guidance of leadership - Receive, analyze, research, and respond to routine client, broker, and member inquiries in a timely and accurate manner - Support ongoing customer delivery by resolving service issues and escalating more complex matters appropriately - Partner with Third Party Administrators (TPAs) and internal teams to facilitate issue resolution - Manage day to day administration of multiple Regional Market client accounts - Support plan changes, billing inquiries, eligibility updates, and benefit questions - Ensure accuracy of client data and documentation across MetLife systems - Assist with audits, reporting requests, and standard client deliverables - Partner with Account Managers and internal service partners to support overall account strategy and customer needs - Coordinate and participate in client meetings and calls as needed - Prepare and maintain client materials, summaries, and documentation - Support new client implementations and product additions under the direction of senior team members - Follow established processes, service standards, and documented procedures - Identify process improvement opportunities and share feedback with leadership - Build knowledge of MetLife products, platforms, and service processes - Participate in required training and development activities - Demonstrate increasing independence and proficiency as experience is gained Skills - High school diploma or equivalent required; bachelor's degree preferred - 0-3 years of customer service, account management, insurance, or related experience - Strong written and verbal communication skills - Ability to manage multiple tasks and priorities in a fast paced environment - Strong attention to detail and problem solving skills - Proficiency with Microsoft Office tools (Outlook, Excel, Word) - Experience in group benefits, insurance, or financial services - Familiarity with customer service systems and workflows - Prior experience supporting clients, brokers, or internal partners Benefits - Comprehensive health plan that includes medical/prescription drug and vision - Dental insurance - No-cost short- and long-term disability - Company-paid life insurance - Legal services - A retirement pension funded entirely by MetLife - 401(k) with employer matching - Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance - Employee Assistance Program (EAP) - Digital mental health programs - Parental leave - Paid time off - Paid holidays - Volunteer time off - Tuition assistance Company Overview - MetLife is a provider of insurance, employee benefits, and financial services . It was founded in 1868, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.metlife.com.