About the position
We are seeking a Technical Scrum Master & Program Manager to support delivery for a large-scale enterprise platform supporting multiple product teams. This consulting role blends hands-on Scrum leadership with program delivery tracking and sprint analytics to create strong transparency across product, engineering, testing, and operations teams.
You will help design and run a lightweight, effective agile process that captures work, drives accountability, and surfaces delivery timelines while keeping process overhead low and teams focused on execution.
This platform supports a large developer ecosystem, and this role ensures inbound requests are captured, prioritized, delivered, and documented as part of a complete delivery lifecycle.
Responsibilities
• Capture and triage inbound work in JIRA
• Translate priorities into actionable sprint plans
• Lead stand-ups focused on removing blockers
• Ensure teams execute work through properly defined tickets
• Track sprint throughput and delivery trends
• Surface and resolve delivery impediments quickly
• Promote automation and efficient ways of working
• Maintain scalable JIRA structures and releasable Epics
• Ensure Epics include complete delivery scope
• Build filters and dashboards to highlight delivery priorities
• Implement JIRA automation to streamline workflows
• Enable visibility into technical debt and delivery gaps
• Provide delivery timeline visibility across design, development, testing, and release
• Maintain clear reporting of features, milestones, and status
• Align sprint execution with product roadmaps
• Ensure documentation is delivered alongside features
• Build dashboards to monitor delivery health and trends
• Ensure sustainable workload distribution
• Provide visibility from concept through release
Requirements
• 2+ years in Scrum Master, agile delivery, or program management roles
• Experience supporting technical software teams
• Strong JIRA expertise including workflows, automation, and reporting
• Ability to translate prioritization discussions into execution plans
• Experience balancing competing delivery priorities
• Strong analytical and process optimization mindset
Nice-to-haves
• Experience in enterprise software or regulated environments
• Familiarity with AI or platform-based product ecosystems
• Experience with delivery metrics and sprint analytics
• Knowledge of software release and deployment cycles
• Scrum or project certifications are helpful but not required.