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About arenaflex – Shaping Customer Experiences Through Technology
For more than four decades, arenaflex has stood at the forefront of global customer experience management. With a workforce that exceeds 380,000 professionals spread across more than 170 countries and speaking over 265 dialects, arenaflex connects millions of end‑users to the world’s most successful brands. Our unique blend of human empathy and cutting‑edge digital solutions—delivered through the Arenaflex Digital Integrated Business Services platform—creates seamless, personalized interactions that drive loyalty and growth.
Our success is powered by a culture that champions continuous learning, diversity, and inclusive leadership. From world‑class Six Sigma™ training to on‑demand technical courses on our MyTP learning hub, arenaflex equips every team member with the tools to become a subject‑matter expert while nurturing the best version of themselves.
Position Overview – Senior Network Engineer (Customer Support)
arenaflex is seeking a highly skilled and motivated Senior Network Engineer to join the U.S. and Canada Engineering teams. This pivotal role will be responsible for designing, deploying, and maintaining the robust network infrastructure that powers our call‑center and data‑center environments across multiple geographic locations. You will work closely with cross‑functional teams to ensure high‑availability, secure connectivity, and optimal performance for millions of daily customer interactions.
Key Responsibilities
- Network Architecture & Design: Engineer and document scalable LAN/WAN solutions for campus and data‑center environments, incorporating best‑practice topology standards.
- Infrastructure Deployment: Configure, install, and commission network hardware—including arenaflex routers, switches, and firewalls—to support new site rollouts and upgrades.
- Hardware Refresh Management: Lead systematic refresh cycles, coordinating physical rack, cable, and label tasks while minimizing service disruption.
- Secure Connectivity Solutions: Implement Remote Access VPNs, Site‑to‑Site VPNs, GRE tunnels, and DMVPN architectures to facilitate secure, high‑performance remote access for employees and partner sites.
- Firewall Administration: Process firewall access requests, develop rule sets, and ensure compliance with security policies.
- Routing & Switching Expertise: Execute BGP, OSPF, EIGRP routing changes, manage route redistribution, and fine‑tune switching protocols such as vPC, EtherChannel, StackWise, and VSS.
- Advanced Technologies: Work with arenaflex Nexus and Catalyst platforms, configure VRF instances, and, where applicable, integrate SD‑WAN and ACI solutions to drive network agility.
- Documentation & Diagrams: Maintain up‑to‑date network schematics, topology diagrams, and operational runbooks that are accessible to NOC and field teams.
- Ticket Management & Support: Triage, resolve, and close network tickets in a timely manner, providing clear communication to stakeholders.
- Outage Escalation & On‑Call Duty: Participate in on‑shift outage escalation as part of the Network Operations Center (NOC) and rotate on‑call responsibilities to ensure uninterrupted service.
Essential Qualifications
- Professional certification at the CCNP level or higher, or an equivalent depth of practical experience.
- 4+ years of hands‑on experience designing, implementing, and troubleshooting enterprise LAN/WAN environments.
- Exceptional verbal and written communication skills, with the ability to translate technical concepts for non‑technical audiences.
- Deep understanding of routing protocols (BGP, OSPF, EIGRP) and advanced switching concepts (vPC, EtherChannel, StackWise, VSS).
- Proven track record of executing hardware refreshes on arenaflex routers, switches, and firewalls.
- Experience configuring and managing VPN technologies (Remote Access, Site‑to‑Site, GRE, DMVPN).
- Hands‑on expertise with arenaflex Nexus and Catalyst platforms, including VRF configuration and route redistribution techniques.
- Familiarity with network monitoring tools, ticketing systems, and standard documentation practices.
Preferred Qualifications & Nice‑to‑Have Skills
- Experience with software‑defined networking (SD‑WAN) and Cisco ACI equivalent solutions.
- Knowledge of network security frameworks, IDS/IPS integration, and secure coding practices.
- Exposure to cloud‑based networking (AWS Direct Connect, Azure ExpressRoute) and hybrid network architectures.
- Project management exposure—ability to drive multi‑phase implementations from concept to production.
- Previous experience in a high‑volume, customer‑support focused environment.
Core Competencies for Success
- Analytical Thinking: Ability to dissect complex network issues, identify root causes, and develop systematic remediation plans.
- Collaboration: Work effectively with cross‑functional teams—including NOC, security, application, and infrastructure groups—to deliver cohesive solutions.
- Adaptability: Thrive in a fast‑changing environment where emerging technologies are rapidly adopted.
- Ownership: Take end‑to‑end responsibility for network projects, from design documentation to post‑implementation validation.
- Customer‑Centric Mindset: Recognize that every network decision impacts the end‑customer experience and align actions accordingly.
Career Growth & Learning Opportunities
arenaflex invests heavily in professional development. As a Senior Network Engineer, you will have access to:
- Advanced certification pathways (CCIE, PDIA, AWS Certified Advanced Networking, etc.) funded by the company.
- Mentorship programs pairing you with senior architects and industry thought‑leaders.
- Rotational assignments across regional data‑centers to broaden operational exposure.
- Leadership development tracks for those aspiring to managerial or architect roles.
- Participation in global technology forums, conferences, and internal hackathons.
Work Environment & Culture at arenaflex
At arenaflex, you will join a vibrant, inclusive community that celebrates diverse perspectives. Our workplace ethos is built on:
- Innovation: Encouraging experimentation with emerging networking paradigms such as intent‑based networking and AI‑driven analytics.
- Flexibility: Hybrid work options, flexible hours, and remote‑ready infrastructure to balance personal and professional priorities.
- Recognition: Regular acknowledgment of achievements through awards, peer‑recognition platforms, and performance‑based bonuses.
- Well‑Being: Comprehensive health plans, mental‑health resources, wellness stipends, and a supportive employee assistance program.
Compensation, Perks & Benefits
arenaflex offers a competitive total‑reward package that includes:
- Market‑aligned base salary with annual performance incentives.
- Comprehensive health, dental, and vision coverage for employees and eligible dependents.
- 401(k) plan with company match and financial planning resources.
- Generous paid time off, parental leave, and holiday schedules.
- Professional development budget, certification reimbursement, and tuition assistance.
- Employee discount programs, commuter benefits, and wellness initiatives.
Ready to Transform Networks at arenaflex?
If you are a forward‑thinking network professional who thrives on solving complex challenges and delivering outstanding customer experiences, we want to hear from you. Join arenaflex and become a key driver of the resilient, secure, and innovative network foundation that powers the world’s most engaging customer interactions.
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