MorningStar Senior Living is dedicated to elevating the lives of their residents through a transformative culture. The Community Relations Associate will be responsible for communicating with residents and families, conducting tours, solving problems, and maintaining admission records to contribute to occupancy goals.
Responsibilities
- Conduct tours of the community for potential residents, families, outside visitors, and representatives from placement agencies and organizations
- Attend and participate in in-service educational programs; particularly those that relate to the psychosocial needs of the elderly, community resources, and admission requirements (Title XVIII and Title XIX). (as necessary)
- Learn & practice MorningStar’s 7 Steps for Relationship Selling
- Participate in lead management keeping prompt follow up to all phone calls, emails and in person tours. Assist in taking steps to advance and close sales
- Conduct a walkthrough of suite to ensure it is in good condition before resident arrives by working with Maintenance and Housekeeping departments
- Provide consistent new resident welcome and orientation practices, including welcome baskets, Resident Ambassador Introductions, etc
- Communicate to all departments all necessary information on new residents
- Schedule details for move-ins/move-outs such as elevator availability, delivery areas, meal times, etc. to avoid conflict with scheduled activities
- Assist Director of Community Relations in planning and implementing marketing events
- Actively work to retain all residents, assisting Director of Community Relations, Wellness Director and Executive Director in this effort
- Maintain professional confidentiality
Skills
- Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect
- Education: Minimum high school diploma, two years or more of college preferred
- Job Knowledge: Community resources and needs; ability to handle inquiries and relate to perspective residents; awareness of community services and cost structures; knowledge of related services available throughout the community; ability to handle confidential information and admission records; possess judgement capabilities; ability to drive, and conduct tours of the community. Must be computer literate and have the ability to learn Resident/Marketing software
- Other: Work well with people including staff, residents, families and outside community; communicate the services of the facility to prospective residents and the community, must be personable, friendly and work independently
Benefits
- Health Insurance offerings such as medical, dental, and vision insurance
- Other Insurance offerings such as life, disability, accident, and critical illness insurance
- 401k plan with matching
- HSA options
- Employee assistance programs
- Paid sick, vacation and birthday!
- Career development programs and opportunity for advancement
- Charitable and philanthropic opportunities
- Tuition Reimbursement
- Free shift meal!
Company Overview
- At MorningStar, it’s in the air. You can feel it. It was founded in 2003, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.morningstarseniorliving.com/.
Company H1B Sponsorship
- MorningStar Senior Living has a track record of offering H1B sponsorships, with 2 in 2026, 32 in 2025, 50 in 2024, 68 in 2023, 51 in 2022, 57 in 2021, 56 in 2020. Please note that this does not guarantee sponsorship for this specific role.