Note: The job is a remote job and is open to candidates in USA. LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry. The Default Resolution Analyst I role involves collaborating with clients and internal teams to maximize outcomes for homeowners, processing requests for information, and ensuring proper complaint handling.
Responsibilities
- Process internal departments’ requests for information and research from clients and customers
- Collaborate with internal teams (e.g., Client Relations) on behalf of the Default Operations team
- Track, resolve, and ensure proper client complaint handling by logging in the appropriate system, documenting a detailed explanation of the issue/resolution, and correctly routing for reporting purposes
- Research issues and questions by contacting law firms, county offices, and supporting vendors to obtain information for resolution
- Respond to requests according to departmental guidelines and procedures
- Process internal tracking system updates
- Escalate critical issues to leadership and follow through to resolution
- Locate missing documents
- Provide feedback to enhance processes using knowledge gained through research
- All other duties as assigned
Skills
- High School Diploma or equivalent required
- Ability to use Microsoft Office products/applications
- Ability to manage time and priorities wisely
- Ability to grasp concepts quickly, make sound decisions, and resolve issues
- Ability to adapt to frequently changing processes and procedures
- Ability to work in a high-volume and time-sensitive environment
- Ability to work independently with minimal direction and effectively meet deadlines
- Ability to collaborate with peers in a team environment to attain common goals
- Analytical and mathematical ability sufficient to identify potential loan issues
- Ability to communicate effectively in writing, in person, and by telephone
- Ability to maintain strict confidentiality
- 1+ years of experience in default operations preferred
- Familiarity with state/federal laws and regulations applicable to defaulted loan servicing preferred
- Knowledge of Black Knight products, including, but not limited to MSP, LoanSphere, and Invoice Management preferred
Benefits
- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- Fidelity National Financial matching 401(k) and employee stock purchase plans
- Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Programs that celebrate achievements and milestones
- Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Company Overview
- LoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. It was founded in 1983, and is headquartered in Virginia Beach, VA, US, with a workforce of 1001-5000 employees. Its website is http://www.loancareservicing.com.