At arenaflex, we're on a mission to revolutionize the way people interact with health insurance. As a leading provider of cloud-based enrollment tools, we're committed to making finding and enrolling in health insurance simple, intuitive, and accessible to everyone. We're now seeking an experienced Full Stack Spanish Bilingual Remote Customer Service Representative to join our elite teams and help us deliver an exceptional customer experience.
**About arenaflex**
arenaflex is a cutting-edge technology company that builds and operates award-winning cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers. Our innovative platform empowers millions of consumers across the country to make better health plan decisions. With a strong focus on customer satisfaction, we're dedicated to building a positive and motivating work environment that fosters growth, collaboration, and success.
**Job Summary**
As a Full Stack Spanish Bilingual Remote Customer Service Representative, you'll be responsible for delivering an exceptional customer experience through inbound and outbound calls, online chat inquiries, and application data entry. You'll work closely with our team to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies. If you're a self-driven, success-oriented individual with a passion for customer service and a strong background in Spanish, we want to hear from you!
**Key Responsibilities**
* Deliver the highest level of customer service experience consistently through inbound and outbound calls, online chat inquiries, and application data entry
* Manage customer accounts and provide technical support to resolve customer issues
* Interpret and follow defined procedures and policies to ensure compliance and accuracy
* Utilize creative problem-solving skills to resolve complex customer issues
* Demonstrate flexibility and adaptability to changing projects and updates
* Manage time and tasks effectively, prioritizing multiple tasks and projects simultaneously
* Participate in extensive self-study, training, and testing to ensure eligibility for certifications and promotions
* Adhere to regulated guidelines for communications via all channels
**Essential Qualifications**
* 18 years of age or older
* High school diploma or equivalent required; degree in a related field preferred
* Moderate to advanced computer skills, including proficiency in Microsoft Office and Google Suite
* High level of comfort learning new technology and adapting to changing systems
* High level of professionalism, including excellent verbal and written communication skills
* Comfortable working from home with a dedicated, private, and secure workspace
* Personal device with functioning camera required for the Training Period
* Committed to full attendance for paid 3-week Training period
* Minimum Internet Speed of 35 mb/s with ethernet
* Cable/Fiber Broadband Internet with a hard-wired ethernet connection required
* NOT compatible with mobile internet service providers and/or satellites
* NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
**Preferred Qualifications**
* Previous experience in customer support or technical support role
* Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
* Previous experience in a Call Center environment
* Familiarity with CRM systems and practices
* Spanish Bilingual, a plus
**What We Offer**
* Paid Training
* Full-Time, Seasonal role
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home
* Collaborative and supportive team environment
* 401K Match
* Individual Coverage HRA (ICHRA)
* Paid time off (PTO)
**Work Environment and Culture**
At arenaflex, we're committed to building a positive and motivating work environment that fosters growth, collaboration, and success. Our team is dedicated to delivering exceptional customer service and making a meaningful impact in the lives of our customers. We offer a flexible and supportive work environment that allows you to work from home, with a dedicated, private, and secure workspace.
**Compensation and Benefits**
* $16.00 - $17.50 per hour, depending on experience
* Performance and attendance-based incentives, in addition to the base pay
* 401K Match
* Individual Coverage HRA (ICHRA)
* Paid time off (PTO)
**How to Apply**
If you're a motivated, customer-focused individual with a passion for Spanish and a strong background in customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you require accommodations during the application or hiring process, please let us know.