Note: The job is a remote job and is open to candidates in USA. EnergyCAP, LLC is an industry-leading software company focused on energy and sustainability management. The Managed Services Specialist plays a vital role in delivering high-quality Managed Services to customers, ensuring accurate utility bill data and contributing to customer satisfaction and operational value.
Responsibilities
- Resolve audit flags and kickouts quickly and accurately to maintain clean billing data
- Retrieve all missing utility bills from vendors and provide clear, timely status updates to customers
- Run and deliver recurring reports (Missing Bills, Flag Reports, Kickouts, Bill & Batch Spreadsheets) with precise filtering and on-schedule delivery
- Support monthly Bill Pay workflows by ensuring all approved bills are complete and accurate ahead of payment runs
- Participate in customer status meetings, communicating bill activity, data quality issues, and progress updates
- Document processes, updates, and bill statuses thoroughly to ensure transparency and continuity across the team
- Set up new customer onboarding workflows for audits, retrieval, and Bill Pay activities
- Maintain and improve Managed Services documentation within Confluence
- Contribute to process improvement initiatives that streamline audits, kickouts, retrieval, and bill payment workflows
- Support special projects involving customer data cleanup, bulk audit review, or other operational needs
Skills
- Experience in utility billing, AP/AR, fintech, data processing, or operations that support success in accuracy-driven, structured workflows
- Ability to work within SLA-driven environments while managing recurring deadlines across multiple customers
- Strong customer-facing communication skills that enable clear, professional interactions with customers and vendors
- Familiarity with CRM systems, workflow tools, or ticketing platforms, with the ability to learn new systems quickly
- Understanding of bill processing workflows, including audits, kickouts, and bill import validation
- Ability to interpret utility bills, meters, rates, and billing data with precision and attention to detail
- Effective communication and coordination abilities that support vendor outreach and clear, consistent updates
- Working knowledge of EUM, DataCAP, CSV editing, and data review tools, or the ability to learn them quickly
- High attention to detail and accuracy to ensure strong data quality
- Ability to prioritize work and meet deadlines across multiple customers and recurring cycles
- Analytical and problem-solving skills to investigate and resolve billing or data issues
- Ability to work independently and collaborate across teams, especially with CAPture Services and Customer Success
- Adaptability and resilience in a constantly evolving operational environment
- Associate or Bachelor's degree preferred, or equivalent relevant experience
Benefits
- 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family
- Company-paid Life & LTD Insurance for peace of mind
- Adoption Grants and paid leave to support your growing family
- Wellness program offerings designed to strengthen your physical and mental health and overall well-being
- 401(k) with a 3% company match—helping you plan confidently for the future
- Monthly Connectivity Stipend so you can work seamlessly from anywhere
- Emergenetics Development Program to help you understand and leverage your strengths
- Tuition Assistance to fuel your continued learning and career growth
- Flexible Time Off so you can recharge and enjoy life outside of work
- A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices
- Charitable contributions & matched giving to amplify your impact
- Paid community service hours—because giving back matters
Company Overview
- SaaS platform to track, audit, and optimize utility bills and energy data It was founded in 1982, and is headquartered in State College, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is http://energycap.com.