Note: The job is a remote job and is open to candidates in USA. Vcheck is a company that provides advanced investigation platforms and portfolio monitoring solutions to financial institutions. As a Collections Analyst, you will support the accounts receivable function by ensuring timely processing of customer payments and collection activities, while maintaining positive customer relationships.
Responsibilities
- Request and pursue payment on delinquent accounts via communication with the account holder
- Send friendly reminder emails for prior month invoices
- Research customer payment discrepancies and past-due amounts
- Research customer credits (journal entries, overpayments, credit memos)
- Generate and distribute monthly customer statements
- Maintain logs of payment promises and pertinent account details; schedule follow-up communication with the account holder
- Deliver special billing instruction invoices
- Generate consolidated invoices as requested by customers
- Complete AR-related cases
- Monitor and manage the accounts receivable inbox as needed
- Meet with your assigned sales rep(s) weekly or bi-weekly
- Take and return incoming calls
- Attend AR daily team meetings, biweekly finance/sales ops/IT meetings, and monthly company-wide team meetings
- Generate SOPs to document current procedures and update them, as needed
- Performs other duties as assigned
Skills
- High school diploma or equivalent required
- Ability to read, write, and speak English proficiently
- Excellent organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to communicate with account holders courteously
- Self-motivated and coachable
- Able to handle confidential information
- Proficient with Microsoft Office Suite or similar software
- No prior collections experience required, but preferred
- NetSuite experience preferred
Benefits
- Competitive compensation package
- Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
- 401k plan with a 4% employer match
- Flexible vacation policy, encouraging you to take the time you need
- Annual wellness allowance to support your health and well-being
- Quarterly team events to keep us connected in a hybrid environment
- A fun and collaborative remote work environment where you'll be supported by a team of dedicated and collaborative colleagues
Company Overview
- Vcheck is a global investigations firm that helps institutions protect their investments by providing intelligence on individuals and entities. It was founded in 2012, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://vcheckglobal.com/.