Note: The job is a remote job and is open to candidates in USA. APOLLO Insurance is Canada’s leading insurtech, providing innovative digital insurance solutions. They are seeking a client-centric Insurance Advisor to assist prospective clients, advise on coverage requirements, and deliver exceptional customer service throughout the insurance process.
Responsibilities
- Assist insurance prospective clients provided to you by APOLLO
- Assess the needs of potential clients to advise on coverage requirements
- Engaging contact with prospective clients to convert requests for insurance into customers
- Offer continuous support from information gathering, quote and to bind to deliver a seamless client experience in a timely manner
- Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions
- Recommend operational improvements in our processes to help further improve overall customer experience
- Provide feedback and insights to enhance products offerings over time
- Servicing APOLLO’s book of business and providing top-notch customer service through various channels of communication (live-chat, email, phone)
- Ensure clients fully understand policy coverage and exclusions through clear and concise communication
- Maintain current customer base by delivering exceptional service with a strong sense of ownership
- Reporting new claims and leading clients through claims process from a place of empathy
- Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions, policy changes and inquiries
- Other duties as assigned
Skills
- 1+ years of experience in a Broker/Advisor role
- RIBO License required
- Experience with personal lines insurance products and claims process
- Passion for Sales & Customer Service
- Excellent written and verbal communication skills
- Attention for detail and demonstrated flexibility in managing multiple clients at a time
- Independent, Self Motivated, Ambitious and Competitive individual able to thrive in a fast paced environment
Benefits
- Competitive salary & variable pay
- Development programs & licensing support
- Company social events
- Extended Medical, Dental and Vision care
- Monthly Wellness Program
- Autonomy, growth, and the ability to make an impact
- Community volunteers days
Company Overview
- Apollo Insurance is an online insurance company that offers personal and commercial insurance services. It was founded in 2018, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 51-200 employees. Its website is http://apollocover.com.