Career TEAM is a leading workforce development organization on a mission to transform lives. The Quality Assurance Team Lead will support federal and state-funded workforce development programs by leading quality assurance functions, ensuring data integrity, and strengthening program operations across teams.
Responsibilities
- Lead Quality Assurance efforts across WIOA and related programs to ensure compliance with federal, state, and local requirements
- Review case files, enrollment documentation, and data entry to ensure accuracy, completeness, and adherence to policy
- Identify trends, risks, and areas for improvement, and implement corrective actions
- Serve as a subject matter expert on WIOA compliance and policy requirements
- Partner with compliance teams to proactively address findings and ensure timely resolution
- Oversee data accuracy within case management systems, ensuring alignment between participant records and supporting documentation
- Monitor and correct data discrepancies, including enrollment records, service tracking, and expenditures
- Support the preparation and review of compliance reports and data submissions
- Maintain accurate and up-to-date program records in alignment with contractual requirements
- Supervise and support QA staff, providing coaching, guidance, and performance feedback
- Train staff on data entry standards, documentation requirements, and compliance expectations
- Collaborate with Career Advisors and Team Leads to reinforce best practices and improve data quality
- Foster accountability and continuous improvement within QA and program teams
- Develop, document, and refine workflows, SOPs, and QA processes to improve efficiency and consistency
- Partner with leadership to strengthen program operations and ensure alignment across teams
- Support participant lifecycle processes, including enrollments, service tracking, and exits
- Assist with resolving operational challenges related to data, documentation, and compliance
- Work closely with Program Manager, fiscal teams, and external partners to support invoicing accuracy and documentation
- Coordinate with fund source representatives and compliance staff to address data corrections and reporting needs
- Support communication and alignment between QA, program staff, and leadership
- Provide administrative and operational support across program functions as needed
- Assist with tracking expenditures and entering program-related data
- Complete additional tasks and projects as assigned to support program success
Skills
- Associate degree or higher, or an equivalent combination of education and experience
- 1–3 years of experience in quality assurance, compliance, data management, or program operations
- Experience leading or supporting teams, with the ability to provide guidance and accountability
- Strong attention to detail with the ability to manage high-volume, detail-sensitive work accurately
- Proficiency in Microsoft Office Suite, particularly Excel
- Strong organizational, time management, and multitasking skills
- Excellent problem-solving and analytical abilities
- Ability to work both independently and collaboratively in a fast-paced environment
- Strong written and verbal communication skills
- Ability to handle confidential information with professionalism and discretion
- Valid driver's license
- Experience in workforce development, career services, or WIOA-funded programs
- Knowledge of WIOA policies, compliance requirements, and performance metrics
- Experience working in a career center or case management environment
- Familiarity with data systems used for tracking participant services and outcomes
- Experience supporting audits, monitoring, or compliance reviews
Benefits
- Healthcare
- Dental
- Personal/vacation time
Company Overview
- Founded in 1996, Career Team provides both workforce services and workforce software for government and education institutions. It was founded in 1996, and is headquartered in Shelton, CT, US, with a workforce of 201-500 employees. Its website is http://www.careerteam.com.