Note: The job is a remote job and is open to candidates in USA. Blackbird Labs is a loyalty and payments platform that connects restaurants with their customers. They are seeking a Field Operations Contractor to support their Hamptons market rollout, responsible for coordinating installations and ensuring a smooth go-live experience for restaurant partners.
Responsibilities
- Coordinate on-site installations and onboarding for new restaurant partners
- Set up hardware and software according to site-specific requirements
- Train/retrain front-of-house staff and management on product usage and best practices
- Act as a trusted point of contact for operators during and after launch
- Troubleshoot issues in real-time and relay insights to the internal team
- Help maintain momentum post-launch to ensure product adoption and partner satisfaction
Skills
- You've worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
- You're tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management
- You're organized, hands-on, and not afraid to roll up your sleeves
- You're a strong communicator who can build quick rapport with operators and staff
- You have flexible availability and can adapt to changing field needs (some early mornings/evenings)
- You're located in the Hamptons with reliable transportation (car)
- You own a MacBook Pro
Company Overview
- Blackbird is the loyalty company for restaurants, backed by A16Z, Union Square Ventures, Spark Capital, QED, American Express, Coinbase and others. It was founded in 2022, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://www.blackbird.xyz.