[Remote] Commercial Escrow Operations Manager (Remote)

Note: The job is a remote job and is open to candidates in USA. First American is a leading title insurance company that prioritizes its people and fosters an inclusive work environment. The Commercial Escrow Operations Manager is responsible for managing escrow operations, streamlining processes, and ensuring compliance while leading teams and coordinating efforts between various groups. Responsibilities • Manages work activities and escrow operational / support functions at the regional level for counties, states, or a defined process • Typically manages production roles but may act as a functional manager with no direct reports • May have some administrative management duties; does not have Branch Management oversight • May support residential and / or commercial transactions • Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies • Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results • Coordinate and monitor efforts between groups • Represents escrow’s involvement with changes to processes • In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in • Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching • Identifies training needs for subordinates • Makes hiring and compensation recommendations • May get input from management Skills • Bachelor's degree or equivalent combination of education and experience • 5-7 years of directly related experience • 3-5 years demonstrated experience in a supervisory or management role • 5+ years commercial disbursement experience • Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level • Strong process skills required; detail oriented • Strong computer skills and knowledge of company operating systems/applications • Strong problem-solving and customer service skills • Ability to lead/sought out for advice • Able to manage competing priorities • Successful track record designing, developing, and executing complex projects • Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships • Strong communication skills with the capacity to communicate the function's vision and the department's direction and set aligned goals • Provides resources and creates systems to measure results • Familiar with competitor, financial and industry dynamics • Actively recruits, retains and develops talent and holds employees accountable for results • Leads change, manages conflict and fosters collaboration • Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of escrow operations Benefits • Medical • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan Company Overview • First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.firstam.com.