We are a digital agency and software company delivering AI-powered engagement, compliance, and insight solutions that help brands scale and enrich customer experiences across social and digital channels.
We are seeking a hands-on Product Manager with a strong balance of product execution and product marketing experience to support the development of AI-enabled enterprise SaaS products. This role is ideal for a Product Manager who can translate customer and market needs into product strategy, clearly articulate value and positioning, and partner closely with Marketing, Sales, and Engineering to bring AI-powered capabilities to market.
You will play a key role in product roadmap execution, go-to-market readiness, and customer-facing product communication, supporting the launch and adoption of machine learning–driven features in a fast-paced, remote-first environment.
Responsibilities
Product Strategy & Market Insight
• Conduct market, competitive, and customer research to identify unmet needs, product opportunities, and differentiation
• Partner with Product Leadership to support roadmap planning and prioritization aligned with business and market goals
Requirements & Delivery
• Gather, document, and refine product requirements by collaborating with stakeholders, customers, Engineering, and UX
• Translate product concepts into clear user stories, functional requirements, and acceptance criteria
• Collaborate closely with Engineering and UX throughout the Agile development lifecycle to ensure high-quality delivery
• Participate in testing and validation of features prior to release
Product Marketing & Go-To-Market
• Define and articulate product value propositions, positioning, and key messaging in partnership with Marketing
• Support product launches, including release planning, internal enablement, and external communications
• Develop and contribute to product documentation, sales enablement materials, and customer-facing collateral
• Communicate product updates, roadmap progress, and release information to cross-functional and non-technical audiences
Customer & Partner Engagement
• Support customers in product usage, adoption, and feedback collection
• Collaborate with Sales, Support, and Professional Services to ensure successful rollout and ongoing adoption
• Support third-party vendor and partner integrations, ensuring alignment with product strategy and customer value
Required Experience
• 3+ years of Product Management experience in Enterprise SaaS or B2B software environments
• Demonstrated experience supporting product launches, positioning, and go-to-market initiatives
• Experience working on AI-enabled or data-driven products
• Working knowledge of AI/ML concepts and model-powered features (no data science background required)
• Strong ability to translate customer, market, and business needs into clear product requirements
• Experience collaborating closely with Marketing, Sales, and Customer-facing teams
• Familiarity with APIs, integrations, and cloud-based platforms
• Experience working in Agile/Scrum environments using tools such as Jira, TargetProcess, or similar