About this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting
The primary goal of the International Payroll Manager EMEA is to manage and lead the EMEA International payroll team, to deliver timely and accurate payroll services to the International Payroll customers within CloudPay.
Main responsibilities
- Manage the International Payroll operations team, with direct management of those staff in EMEA and APAC
- Have overall responsibility for the allocation and processing of Payrolls for the International customers, and for ensuring accurate and timely delivery of payrolls. A close monitoring of the productivity of the team will be required.
- Be responsible for performance management of the team and be able to drive operational excellence (Quality of delivery: SLA... and Quality of the interaction: Tickets...) and facilitate upskilling and a learning culture.
- Work closely with the wider Team to ensure Supervisors and Processors are best positioned for Service delivery to Clients with operational issues, including Service Partner & Customer reviews.
- Manage Customer relations in a proactive way avoiding any unnecessary escalation to EMEA Payroll Director and ensure Service Reviews are held as required,
- Interview and hiring for new team members, and assist with onboarding and training to ensure team is properly skilled throughout the employee life cycle,
- Act as a back-up to Supervisors during their absence on payroll processing issues.
- Handle all payroll matters and queries from clients in a timely manner and be viewed by Clients as a facilitator to support Service Delivery and as a reliable and actionable escalation point.
- Co-operate with other departments within CloudPay seeking continuous improvement and strengthening the One CloudPay image for Customers.
Experience needed for this role
- Solid and proven experience in payroll processing.
- Experience in supervising and managing a team.
- Experience in dealing with customer escalations.
- Knowledge of EMEA statutory legislation.
- Project management.
- Knowledge management and precise document management skills
- High level of problem-solving
- Getting results
- Confident in managing internal and external stakeholders at all levels.
- Accountable
About you and Our core values
- Taking ownership, working with integrity and respect
- Being a team player is key to our culture
- Solution and customer focused
- Great initiative with the goal for excellence in achieving results
- Dedicated to developing and always looking for continuous improvements
- Be creative, be committed, be engaged and enjoy what you do
Poland Package and Benefits
- Competitive Salary
- Competitive vacation allowance
- Calm app
- Eye Tests & Glasses Contribution
- EAP
- Employee Referral Program
- WFH Allowance
- PPK / Employee Capital Plan
- CloudPay NOW
- Sports Subscription
- Medical Allowance
- Lunch Allowance
- Paid Volunteering days
- Study Leave
- Marriage Leave
- Bereavement Leave
Hungary Package and Benefits
- Competitive Salary
- Competitive vacation allowance
- Calm app
- EAP
- Employee Referral Program
- WFH Allowance
- Eye Tests & Glasses Contribution
- Private Medical Insurance
- Cafeteria
- Commuting Expenses
- CloudPay NOW
- Life Assurance
- Paid Volunteering days
- Bereavement Leave
- Marriage Leave
- Study Leave
CloudPay is committed to being an equal opportunities employer.
#LI-AP1
#LI-Hybrid
The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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