**Job Description:**
Empowering Customer Success through Digital Transformation
At arenaflex, we're on a mission to empower every person and organization on the planet to achieve more. As a Technology Specialist - Dynamics 365 Customer Engagement, you'll play a critical role in driving digital transformation momentum for our customers, partners, and arenaflex. If you're passionate about customer-obsessed solutions and have a growth mindset, we invite you to join our SMC and Digital Sales organization and be part of a culture that values diversity, inclusivity, wellbeing, sustainability, and learning.
**About arenaflex**
arenaflex is a globally led, digital-first scale organization that's committed to empowering our customers through the unique value of the Microsoft cloud. Our Digital Sales organization is dedicated to building a culture of inclusion where everyone can thrive at work and beyond. We're passionate about innovation, collaboration, and customer success, and we're looking for talented individuals like you to join our team.
**Responsibilities:**
As a Technology Specialist - Dynamics 365 Customer Engagement, you'll work with our most important customers within our enterprise organization to drive the day-to-day execution of arenaflex's strategic business priorities. Your key responsibilities will include:
Scale Customer Engagements
* Engage with customer technical decision makers and anticipate customer needs and issues proactively through data gathering.
* Use knowledge of customer context and solution or portfolio expertise to build credibility with customers individually or at scale. Develop technical and market/industry knowledge.
* Ensure technical wins for core technologies by driving technical discussions with customers. Improve customer interactions through feedback and observation.
* Engage other internal resources (e.g., roles, arenaflex Technology Center, demo sites, virtual sites), mapping out and leveraging foundational resource knowledge for key areas of technology as needed to overcome technical blockers on assigned technology set.
Scale Through Partners
* Engage in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.
Build Strategy
* Share competitive insights from customer sessions with colleagues and escalate/resolve competitive situations to influence compete strategies.
* Provide strategic, technical input based on arenaflex capability to contribute to strategy development, leveraging partner and internal teams.
* Act as the voice of the customer (VOC) by driving new feedback, blockers, insights, resource (e.g., OneList) items across communities so they can be added and prioritized.
* Work with account teams to tailor arenaflex messaging to audience and captures and shares customer feedback using knowledge of specific arenaflex solutions and their context in a competitive landscape.
* Collaborate with team members to monitor and analyze customer usage of key/prioritized arenaflex solutions/products that support customer's business outcomes. Identify opportunities to promote usage.
Solution Design and Proof
* Identify and apply existing demonstration assets. Demonstrate and oversee demonstrations (e.g., architectural design sessions [ADS], proof of concept [POC] sessions) of solutions based on specific arenaflex products through initial engagements. Leverage partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with arenaflex standards.
* Present and apply reference architectures across technologies/solution areas to partners or customers for their technology sets.
* Expand awareness of and begins practicing digital transformation sales methodologies (e.g., challenger sales).
Technical Leadership
* Build their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.
* Conduct group training or one-to-many events (e.g., workshops, Webinars) or leverages existing scale enablement programs to present and educate customers and colleagues on the capabilities and benefits across arenaflex solutions/products.
* Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of arenaflex cloud solutions through presentations and engagements with external audiences.
Other
* Embody our culture and values.
**Qualifications:**
Required/Minimum Qualifications
* 3+ years technical pre-sales or technical consulting experience
* OR Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 2+ years technical pre-sales or technical consulting experience
* OR relevant certifications from arenaflex or competitive platforms AND 1+ year(s) technical pre-sales or technical consulting experience
* OR equivalent experience.
Additional or Preferred Qualifications
* 5+ years technical pre-sales, technical consulting, or related experience.
* 2+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
* Certification in relevant (arenaflex or industry) technologies or disciplines (e.g., arenaflex Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
**Compensation and Benefits:**
The typical base pay range for this role across the U.S. is USD $40.10 - $80.67 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $52.36 - $87.98 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.arenaflex.com/us/en/us-corporate-pay
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
**Benefits/perks:**
Benefits/perks listed below may vary depending on the nature of your employment with arenaflex and the country where you work.