About the position
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Investigation/research by using tools available and making outbound calls to settle claims Communication via written and/or direct phone interaction with the customer, to ensure timely decisions Decision making of claims for these products Maintaining state compliance
Responsibilities
• Contacting clients with overdue accounts to secure the settlement of the account.
• Preventive work to avoid future overdues with accounts that have a high exposure.
• Investigation/research by using tools available and making outbound calls to settle claims
• Communication via written and/or direct phone interaction with the customer, to ensure timely decisions
• Decision making of claims for these products
• Maintaining state compliance
Requirements
• 2 years of Customer Service experience
• Customer First Principles proven through excellent verbal, written and interpersonal communication skills
• Passion for outstanding service
• Strong phone skills
• Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow
• Ability to demonstrate initiative with minimal supervision to get results
• Strong problem-solving skills, time management and organizational skills
• Superior level of accuracy and attention to detail.
• Strong proficiency in PC skills, including MS Word and Excel
• If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training.
• Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam. If the exam, to obtain your license, cannot be passed within 2 attempts, employment will be terminated.
Nice-to-haves
• Travel and Medical Claims experience
• Insurance, Medical or Travel Industry experience
• A current Claims Adjuster License
Benefits
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities