Are you a driven and customer-focused professional looking to accelerate your career in a dynamic and innovative technology company? Do you have a passion for delivering exceptional customer experiences and a strong background in technical customer success? If so, we invite you to join arenaflex as an Experienced Technical Customer Success Manager – arenaflex UK Operations.
**About arenaflex**
arenaflex is a young, dynamic, and innovative technology company that is revolutionizing the field of Condition-Based Maintenance. Headquartered in Leiden, Netherlands, since its inception in 2015, we have established ourselves as a leader in the industry with our groundbreaking SAM4 technology. Our advanced use of electrical signature analysis combined with artificial intelligence enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies, empowering them to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimize energy consumption.
**Our Mission**
At arenaflex, we are committed to a proactive approach – choosing to Act rather than React – in alignment with our company ethos. We believe that our technology has the power to make a lasting positive impact on businesses worldwide, and we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Technical Customer Success Manager, you will play a crucial role in helping our customers adopt our technology in their day-to-day operations, eliminate unplanned downtime, and optimize performance of their assets.
**About the Role**
As a Technical Customer Success Manager, you will join our wider UK organization, serving as our primary technical point of contact for clients across multiple sectors. Your role is crucial in enabling customers to maximize the value from our SAM4 condition-based maintenance system. Ideal candidates will be already based within the United Kingdom and have experience within UK utilities, manufacturing, or wider industry. This role will be geographically set covering either the North or South regions of the United Kingdom.
**Key Responsibilities**
* Support our customers' technical teams on-site in getting value from our product, which means to install the SAM4 hardware, realize energy savings by optimizing asset setup and performance, and address potential upcoming failures detected by SAM4.
* Help the project leads at our customers set up the right processes, roles, and responsibilities to integrate SAM4 notifications into their daily operations.
* Develop relationships with our customers at multiple levels, build endorsement for our product, and maximize value for our customers.
* Work with our Leiden-based teams to drive best-in-class service for our clients, representing our "Act instead of react" ethos.
* Take ownership of the direct contact with relevant stakeholders at our customers to plan and prepare site visits to troubleshoot and provide diagnostic support following SAM4 notifications.
* Setup processes, roles, and responsibilities with the project lead from the customer in order to integrate SAM4 notifications into their daily operations.
* Inspect, perform root cause analysis, and advise on maintenance interventions on assets' drivetrain components upon SAM4 notifications for upcoming failures (incl. visual inspection, vibration analysis, …) at client locations across the UK.
* Support customers and customers' framework partners in installation and troubleshooting of SAM4 hardware on site.
* Understand the SAM4 technology and incident notifications and interpret the implications of the Asset Reliability Specialist's analysis of SAM4 data.
* Document and report on findings of site visits in the SAM4 tooling, providing key lessons learned & diagnostic reports for our customers including suggested interventions.
* Manage relationships with customers' maintenance and operations teams.
* Manage relationships with customers' framework partners for installation and asset maintenance.
* Represent the arenaflex brand at all times.
* Follow all health and safety regulations set by our customers while being on site.
**What You'll Bring**
* At least level 3 Apprenticeships (ideally HND or HNC)
* 5-10 years of experience in maintenance, engineering, or operation of industrial equipment such as electric motors, gearboxes, drives, pumps
* Understanding of Condition-Based Maintenance strategies, technologies, and execution
* UK driving license
**Desirable Qualifications**
* Experience in Water and/or Waste Water asset maintenance or operations
* Experience and/or certification for Vibration analysis or other condition monitoring techniques e.g. ISO 18436
* Digitally savvy, with a good understanding of IoT devices, set ups, and communication
**Competencies**
* Driven
* Pragmatic
* Open
* Team Player
* Effective communication
* Problem-solving
* Decision-making
* Customer orientation
**What We Offer**
* Annual base salary of between £40-50k
* Statutory annual leave entitlement of 28 days
* Vibrant and professional company culture based on freedom and responsibility
* Training and development opportunities
* Private health insurance
* Life insurance
* Pension: a generous employer contribution
* Generous parental leave arrangements
* Quarterly paid visit to our headquarters in Leiden, NL
* Flexible working hours
**Ready to Join?**
We believe that diversity and inclusion are crucial to fostering innovation and creativity. Research shows that there is a tendency among women and individuals from underrepresented communities to apply for vacancies only when they meet all of the listed qualifications. If this role excites you, but you're not sure whether you meet all the criteria, we would still encourage you to apply. Individuals of all backgrounds, genders, and communities are welcome to apply.
**Apply Now!**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.