Are you a customer service enthusiast looking for a unique opportunity to make a difference in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Seasonal Customer Service Representative to join our team on a part-time basis. As a Seasonal Customer Service Representative, you will be the face of arenaflex, providing exceptional customer service to our valued clients and members.
**About arenaflex**
arenaflex is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
**Job Summary**
As a Seasonal Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and members. You will be the first point of contact for our customers, answering their questions, resolving their issues, and providing them with a positive experience. This is a part-time, seasonal role that requires a strong work ethic, excellent communication skills, and a passion for delivering exceptional customer service.
**Key Responsibilities**
* Answer and track telephone calls within established department standards
* Track all existing member calls within the IKA database, ensuring that documentation is concise and factual
* Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
* Answer "entry level" claims inquiries
* Takes "Over the Counter" (OTC) orders for products and diabetic supplies
* Understands and processes "entry level" enrollment and disenrollment procedures
* Enters prospective members into our software database
* Maintains appropriate current source documents and reference documents
* Interacts professionally with other employees, customers, and suppliers
* Works effectively as a team contributor on all assignments
* Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
* As required, re-directs calls to appropriate department
**Customer Service**
* Responsible for driving the arenaflex culture through values and customer service standards
* Accountable for outstanding customer service to all external and internal contacts
* Develops and maintains positive relationships through effective and timely communication
* Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
**Education, Experience, and Required Skills**
* Ability to read and interpret documents and calculate figures and amounts
* Strong typing skills (40-60WPM)
* Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
* Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
* Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
* Ability to toggle between different systems to gather information and provide updates
* Excellent oral and written communication skills including good grammar, voice and diction
* Proficient in MS Office including basic computer and keyboarding skills
* Excellent customer service skills (friendly, courteous, and helpful)
* High school diploma or general education degree (GED) required
* Minimum of six months to one-year related experience required
* An equivalent combination of education, training, and experience
**What We Offer**
* Competitive salary
* Opportunity to work in a dynamic and fast-paced environment
* Chance to make a difference in the lives of others
* Access to ongoing training and development opportunities
* Flexible scheduling to accommodate your needs
* Opportunity to work with a talented and dedicated team
* Recognition and rewards for outstanding performance
**Work Environment and Culture**
arenaflex is a vibrant and human-centric organization that values diversity, equity, and inclusion. We believe that creating a workplace that is inclusive and supportive of all employees is essential to our success. Our team members are passionate about delivering exceptional customer service and are committed to making a positive impact in the lives of our clients and members.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our team members. We offer ongoing training and development opportunities to help you advance your career and achieve your goals. Our team members have access to a range of benefits, including:
* Ongoing training and development opportunities
* Mentorship and coaching
* Opportunities for advancement and career growth
* Recognition and rewards for outstanding performance
* Access to a range of benefits, including health insurance, retirement plans, and paid time off
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and a range of benefits to support the well-being of our team members. Our benefits package includes:
* Competitive salary
* Health insurance
* Retirement plans
* Paid time off
* Access to ongoing training and development opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
**Take the Next Step**
Are you ready to join our team and make a difference in the lives of others? Apply now and let's discuss how you can become a vital part of our success story.