At arenaflex, we're not just looking for a new team member - we're seeking a dedicated and compassionate individual who shares our passion for delivering exceptional customer care. As a Pharmacy Technician - Customer Care Representative, you'll play a vital role in providing top-notch support to our clients and members, ensuring they receive the best possible experience with our Prescription Benefits Management (PBM) services.
**About arenaflex**
arenaflex is a Prescription Benefits Management (PBM) company that manages prescription plans for self-insured businesses. We're a family-based values company that prides itself on Integrity, Respect, Innovation, and Service. Our culture is built on a foundation of honesty and transparency, and we're committed to staying ahead of the curve in the ever-changing world of prescription management.
**Our Culture**
At arenaflex, we believe in creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Our team members enjoy a range of benefits, including:
* Robust benefits and a strong salary
* ESOP - Team Member Owned
* Employee Assistance Program
* Wellness Program
* Dream Manager Program (yes, it's a real thing!)
* A cohesive, family-based culture
* Charitable contributions
* Lots of celebrations!
**What We're Looking For**
As a Pharmacy Technician - Customer Care Representative, you'll be responsible for performing a variety of tasks related to in-house and external communications with arenaflex clients and members. Your primary focus will be on providing exceptional customer care, troubleshooting claim processing problems, and responding to member and client inquiries.
**Key Responsibilities**
* Account Inquiries & Claims Processing:
+ Respond to phone calls, emails, and website inquiries from members, clients, pharmacies, and/or physician offices
+ Troubleshoot claim processing problems and/or inquiries in the claims adjudication system
+ Communicate problems and concerns to the manager
* Clinical Care Support:
+ Complete new/renewal Prior Authorization requests for specialty & non-specialty drugs
+ Reach out to members to assist in a change of Rx to a more cost-effective generic alternative
+ Assist members needing copay assistance for brand medications
+ Create/mail Brand Care letters
* Account Support:
+ QA testing for client transitions/changes
+ Complete the pharmacy contact sheet for fax notifications
+ Performs other duties as assigned
**Requirements**
To be considered for this role, you'll need to possess the following qualifications:
* Customer service experience
* Knowledge of claims processing helpful
* Analytical thinking and attention to detail
* Excellent communication and customer relations skills
* Problem-solving skills
* Ability to multi-task and prioritize in an ever-changing environment
* Strong computer skills including Microsoft Office (Excel, Word, PowerPoint, Outlook)
* High School Diploma and/or college degree in a related field preferred
* Pharmacy technician experience preferred, not required
* * To be considered for this role, applicants must reside in Pacific time zone.
**Why Join arenaflex?**
As a Pharmacy Technician - Customer Care Representative at arenaflex, you'll enjoy a range of benefits, including:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Flexible work arrangements, including remote work options
**How to Apply**
If you're a motivated and compassionate individual who is passionate about delivering exceptional customer care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.