Experienced Medical Data Entry Specialist – Database Management and Customer Service Expertise

Introduction to arenaflex arenaflex is a leading organization in the healthcare industry, dedicated to providing exceptional services and solutions to its clients. With a strong commitment to excellence and customer satisfaction, arenaflex is seeking a highly skilled and detail-oriented Medical Data Entry Specialist to join its team. As a Medical Data Entry Specialist at arenaflex, you will play a vital role in maintaining and updating our database, ensuring accuracy and efficiency in our operations. Job Summary The primary function of this position is to update our database within assigned markets, assisting with maintaining database integrity by entering new and updated customer and account information. The successful candidate will reconcile incoming census and request new lead information, drive maintenance, and enter new lead information of existing facilities. This role requires strong organizational skills, attention to detail, and the ability to work in a team environment. Key Responsibilities - Update database within assigned markets, ensuring accuracy and efficiency - Enter new and updated customer and account information, reconciling incoming census and requesting new lead information - Reconcile census, drive maintenance, and enter new lead information of existing facilities - Enter new admissions into the CRM system and set them up as an account - Send out and receive mail and packages, updating returned mail - Update the parent/home account with death and discharges - Send and receive faxes and emails - Perform other duties as assigned Requirements To be successful in this role, you will need: - A high school diploma or equivalent - Proficiency in Microsoft Office (Word, Excel, Outlook) - 1-3 years of customer service experience with a service company (preferred) - Salesforce.com or CRM experience (preferred) - Strong customer service skills, responding promptly to customer needs and requests - Reconciliation skills, with the ability to reconcile from different sources to get an accurate picture - Organizational skills, prioritizing and planning work activities, and using time efficiently - Quality control and attention to detail, demonstrating accuracy and thoroughness, and monitoring own work to ensure quality - Adaptability, adapting to changes in the work environment, managing competing demands, and dealing with frequent change, delays, or unexpected events - Dependability, being consistently at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance - The ability to work in a team environment Essential Skills and Competencies The ideal candidate will possess: - Strong analytical and problem-solving skills, with the ability to reconcile data from different sources - Excellent communication and customer service skills, with the ability to respond promptly to customer needs and requests - Proficiency in Microsoft Office, with the ability to learn new software and systems - Strong organizational and time management skills, with the ability to prioritize and plan work activities - Attention to detail and quality control, with the ability to monitor own work to ensure quality and apply feedback to improve performance Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Medical Data Entry Specialist, you will have the opportunity to: - Develop your skills and expertise in database management and customer service - Learn new software and systems, including Salesforce.com and CRM - Work in a team environment, collaborating with colleagues to achieve common goals - Participate in training and development programs, designed to enhance your skills and knowledge Work Environment and Company Culture arenaflex is a dynamic and supportive work environment, with a strong commitment to excellence and customer satisfaction. Our company culture is built on: - Teamwork and collaboration, with a focus on achieving common goals - Innovation and creativity, with a willingness to learn and adapt to new technologies and processes - Customer satisfaction, with a focus on responding promptly to customer needs and requests - Employee development and growth, with opportunities for training, development, and career advancement Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: - PTO and paid holidays for full-time employees - 401k retirement plan with company match - Insurance programs, including medical, dental, vision, company match for HSA, FSA, company-paid EAP, and life and disability insurance - Other benefits and perks, designed to support your well-being and career growth Conclusion If you are a highly skilled and detail-oriented individual, with a passion for database management and customer service, we encourage you to apply for this exciting opportunity. As a Medical Data Entry Specialist at arenaflex, you will play a vital role in maintaining and updating our database, ensuring accuracy and efficiency in our operations. With a strong commitment to excellence and customer satisfaction, arenaflex is the ideal place to grow your career and develop your skills. Apply now to join our team and take the first step towards a rewarding and challenging career in medical data entry.