Join arenaflex's dynamic team as a Healthcare Customer Service Expert - Remote Phone Intake Representative and embark on a rewarding career journey in the healthcare industry. As a key member of our remote team, you will be the first point of contact for patients seeking home healthcare services, providing exceptional customer service and support to those in need.
**About arenaflex**
arenaflex is a highly-regarded organization that has been providing comprehensive, professional excellence in treatment and whole-person care for nearly 40 years. Our mission is to deliver exceptional care and support to individuals and families affected by trauma, anxiety, depression, eating disorders, and substance use disorders. With a strong commitment to whole-person care, we strive to create a safe and supportive environment for our patients to heal and grow.
**Job Summary**
As a Healthcare Customer Service Expert, you will work in a high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include collecting clinical and demographic information, entering it into our arenaflex portal, and providing exceptional customer service to our patients.
**Responsibilities**
* Provide exceptional customer service to patients, providers, and referral sources via phone calls
* Collect clinical and demographic information from patients and enter it into our arenaflex portal
* Respond to approximately 60-65 incoming calls per day in a high-volume call center environment
* Meet/exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
* Comply with all company policies, including HIPAA/PHI
* Demonstrate empathy and patience when dealing with difficult callers or complex requests
* Work collaboratively with the team to achieve common goals and objectives
**Qualifications**
* High School Diploma or GED
* Minimum 2 years of Customer Service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
* Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook, and Microsoft Teams to communicate and attend/schedule meetings
**Internet Requirements**
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* High-speed Internet: Fiber or Cable connection required
* DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
* Required to hardwire with an ethernet cable while working
**What We Offer**
* Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity
* Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**Work Environment and Culture**
arenaflex is a dynamic and supportive work environment that values teamwork, collaboration, and open communication. Our team is passionate about delivering exceptional care and support to our patients, and we are committed to creating a safe and inclusive workplace for all employees. As a member of our team, you will have the opportunity to grow and develop your skills, work with a talented and dedicated team, and make a meaningful difference in the lives of our patients.
**How to Apply**
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application without delay, and we look forward to hearing from talented candidates like you.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join our dynamic team at arenaflex.