At arenaflex, we're on a mission to revolutionize the way we interact with technology and each other. As a leading innovator in the industry, we're committed to pushing the boundaries of what's possible and creating a brighter future for all. We're now seeking an experienced and passionate Service Desk Specialist/Live Chat Agent to join our team and help us achieve our goals.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's dedicated to delivering exceptional customer experiences through cutting-edge technology and innovative solutions. Our team is comprised of talented individuals who share a passion for technology, collaboration, and continuous learning. We're proud to be a leader in our industry, and we're excited to have you join our journey.
**Job Summary**
We're seeking a highly skilled and motivated Service Desk Specialist/Live Chat Agent to provide critical assistance to our customers and ensure the smooth operation of our myColorado application. As a key member of our team, you'll be responsible for providing Tier I support and customer assistance, troubleshooting and resolving issues, and employing Incident Management procedures to enter tickets into our tracking system. If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
* Providing Tier I support and customer assistance for our myColorado mobile application, ensuring that customers receive timely and effective solutions to their issues.
* Troubleshooting, reproducing, reporting, and resolving issues in both iOS and Android operating systems, using your technical expertise and problem-solving skills to resolve complex problems.
* Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
* Employing Incident Management procedures to enter tickets into our tracking system, ensuring that issues are accurately documented and resolved in a timely manner.
* Collaborating with our team to identify and resolve recurring issues, improving our processes and procedures to deliver exceptional customer experiences.
**Minimum Qualifications**
To be considered for this role, you'll need to meet the following minimum qualifications:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
We understand that experience and education can come in many forms. If you don't meet the minimum qualifications, you may still be eligible for this role if you have:
* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
While not required, we're particularly interested in candidates with:
* Jira experience.
* ITIL Certification.
* Agile and scrum methodology experience.
* Government work experience.
* Apple and Google Play Store experience.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**Work Environment and Culture**
As a remote employee, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and collaborative team. We're committed to creating a work environment that's inclusive, supportive, and empowering, where you can grow and develop your skills and career.
**Compensation and Benefits**
We offer a competitive salary and a comprehensive benefits package, including:
* A competitive salary that reflects your skills and experience.
* Comprehensive health, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for professional development and career growth.
**How to Apply**
If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex.
**Join Our Team!**
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the power of teamwork and collaboration, and we're excited to have you join our journey. If you're passionate about technology, customer service, and making a difference, we encourage you to apply for this exciting opportunity.