Are you a seasoned leader with a passion for driving business growth through customer insights? Do you thrive in a dynamic, innovative environment where you can leverage your expertise to shape the future of the industry? If so, we invite you to join arenaflex as a Senior Director II, Customer Strategic Insights. This exciting role offers a unique blend of strategic leadership, people management, and technical expertise, with a focus on driving revenue and volume growth for arenaflex's Foodservice & On-Premise (FSOP) organization.
**About arenaflex**
arenaflex is a leading global beverage company that has been a household name for over a century. With a rich history of innovation and a commitment to excellence, arenaflex has established itself as a leader in the foodservice and on-premise industry. Our company culture values collaboration, creativity, and a passion for delivering exceptional customer experiences. As a Senior Director II, Customer Strategic Insights, you will be part of a high-performing team that is dedicated to driving growth, innovation, and customer satisfaction.
**Job Summary**
As a Senior Director II, Customer Strategic Insights, you will lead a world-class organization that provides agile thought leadership, strategic utilization of leading-edge analytics resources, and forward-looking insights acumen that drives growth, while elevating arenaflex's Foodservice and On-Premise industry leadership. You will be responsible for defining and stewarding industry, customer/consumer, and competitive insights that accelerate revenue and volume growth and enable success for the future (tied to our 2035 vision). This role will actively touch current and future customer relationships for arenaflex, grounded in consumer insights, by providing thought leadership, strategic storytelling, and unlocking new opportunities through insights innovations, best practices, and partnerships.
**Key Responsibilities**
* Lead a high-performing team to define and steward industry, customer/consumer, and competitive insights that accelerate revenue and volume growth and enable success for the future (tied to our 2035 vision).
* Provide people leadership that drives engagement and ensures success of a team of six seasoned FSOP Insights Directors. Provide team with vision, coaching, development, and definition on how work is deployed with key stakeholders.
* Partner across FSOP Sales, Marketing, Business Planning, Industry, and CVG (Customer Value & Growth) leadership teams to define top opportunities to address through a robust analytics and testing agenda.
* Continuously navigate and survey the competitive environment to ensure keen awareness of marketplace opportunities and risks. Leverage external marketplace intelligence to inform business planning, enhance customer conversations, and set proactive direction to capture opportunities.
* Collaborate across the arenaflex global network to ensure optimal use of resources, knowledge sharing, extraction of applicable learning, and expansion of the insights capabilities of the FSOP organization.
* Sets strategic guidance on critical insights and storytelling required to win business renewals and customers (Code 5/10s) that drive growth for the arenaflex system.
* Identifies and deploys latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development.
**Key Focus Areas**
* **Strategic Thinking and Strategy Development**: Define and set the agenda for critical insights and marketplace intelligence needs of the organization. Partner in the development of annual business plan; drive FSOP strategy and opportunities; ensure plan has a relevant FSOP strategy to win in the marketplace.
* **Relationship Management**: Act as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for FSOP customer partners. Build strong team-oriented relationships with other key internal business units and/or global partners that result in greater opportunities for the FSOP business.
* **People Leadership & Development**: Recruit and retain a high-performance team, and serve as an advocate for future career opportunities and personal growth/development. Set the agenda for training and capability building of the organization to enable deeper thought leadership in our customer relationships.
**Education**
* Minimum Required: Bachelor's Degree
* Preferred: MBA or other graduate degree
**Experience**
* Minimum Required:
+ 10+ Years in CPG Industry
+ Senior level experience within the consumer goods/beverages industry
+ Innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes
+ People leadership/management – specifically, experience leading leaders of others
+ Customer experience in the Foodservice or CPG industry or adjacent businesses (i.e., digital, supplier, bottler, etc.)
+ Demonstrated success in leading geographically dispersed team
+ Experience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.)
* Preferred:
+ Experience working in a global organization with a strong focus on customer insights and strategic planning
+ Proven track record of driving business growth through customer insights and strategic planning
+ Strong network of contacts within the CPG industry and beyond
**Skills & Attributes Desired**
* Strategic thinker with holistic understanding of the consumer / customer landscape and clear application of pulling specific levers to build best-in-class thinking (drive insights to action)
* Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions
* Business planning experience and general management mindset / holistic view of the business
* Risk taking and unafraid to disrupt the status quo, think differently, and drive new ways of working
* Capabilities with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources
* Drives organizational performance, efficiency, and effectiveness
**Travel**
* 25-35%
**Location**
* Virtual (Between East Coast and Central part of the US) with preference for Atlanta Based
**Compensation**
* Pay Range: $224,100 - $257,600
* Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
**Annual Incentive Reference Value Percentage**
* 50
* Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
**Why Join arenaflex?**
* arenaflex is a leader in the foodservice and on-premise industry, with a rich history of innovation and a commitment to excellence.
* Our company culture values collaboration, creativity, and a passion for delivering exceptional customer experiences.
* As a Senior Director II, Customer Strategic Insights, you will have the opportunity to lead a high-performing team and drive business growth through customer insights and strategic planning.
* arenaflex offers a competitive salary, benefits, and a comprehensive annual incentive program.
**How to Apply**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.