**Job Summary:**
Join arenaflex, a leading healthcare company, as an Experienced Full Stack Pharmacy Customer Service Associate. In this role, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records. As a remote data entry professional, you will work from the comfort of your own home, enjoying a flexible schedule and competitive compensation. If you are a motivated and detail-oriented individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a dynamic and innovative healthcare company that is committed to delivering exceptional patient care and customer service. With a strong presence in the industry, we are dedicated to providing our customers with the highest level of service, quality products, and expertise. Our team of professionals is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team.
**Key Responsibilities:**
* Provides exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
* Processes transactions, including registering sales, collecting cash, and dispensing change as needed
* Maintains accurate records, including patient and medication data, and ensures data is entered correctly into our pharmacy systems
* Assists pharmacists with tasks, such as filling prescriptions, counting and pouring medications, and checking for potential interactions
* Reports any medication errors to the pharmacist on duty and adheres to our organization's policies and procedures regarding medication errors and the Quality Improvement Program
* Handles calls that do not require individual attention from the pharmacist, including those to doctors
* Processes manual cases for external program prescription services in a timely and efficient manner
* Performs other administrative tasks, as assigned by the Pharmacy Director
* Assists with stock management activities, including ordering, unloading, checking, and storing shipments of medications
* Maintains knowledge of our organization's resource security methods and records claims for distribution center overages, deficiencies, order errors, or damaged products, including Rx medications
* Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
* Builds and maintains displays, including promotional, seasonal, and special designs, and completes resets and corrections as directed
* Assists with the division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
* Has working knowledge of store systems and store equipment
* Provides customer service in the photo area, including digital identification photo services, banner print, and creative machine, and sells special photo items
* Takes on web pick-up responsibilities (screens orders in Picture Care, handles requests, and delivers requests to customers as they arrive at the store)
* Assists with external and internal maintenance by ensuring a clean, neat, and well-organized store environment and appearance
* Adheres to all organizational policies and procedures; maintains respectful relationships with colleagues
* Completes special tasks and other assignments as directed
**Essential Qualifications:**
* Bachelor's degree
* Strong communication and interpersonal skills
* Ability to work a flexible schedule, including nights and weekend hours
* Basic computer skills and knowledge of store systems and equipment
* Ability to read, write, and communicate in English (except in Puerto Rico)
* Familiarity with pharmacy operations and procedures
* Ability to work independently and as part of a team
**Preferred Qualifications:**
* Six months of experience in a retail environment
* Previous work experience with arenaflex
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
* Familiarity with store stock control and inventory management
* PTCB certification
**Skills and Competencies:**
* Strong customer service skills, with the ability to respond to customer inquiries and resolve issues in a timely and professional manner
* Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
* Basic computer skills, including knowledge of store systems and equipment
* Ability to work independently and as part of a team
* Strong attention to detail, with the ability to accurately enter data and maintain accurate records
* Familiarity with pharmacy operations and procedures
* Ability to work a flexible schedule, including nights and weekend hours
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program, including on-the-job training and ongoing education and development opportunities
* Opportunities for career advancement and professional growth within the company
* Competitive compensation and benefits package
* Flexible scheduling and remote work options
* Collaborative and supportive work environment
**Work Environment and Company Culture:**
* arenaflex is a dynamic and innovative healthcare company that is committed to delivering exceptional patient care and customer service
* Our team of professionals is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team
* We offer a collaborative and supportive work environment, with opportunities for career advancement and professional growth
* Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on delivering exceptional customer experiences
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $25/hour
* Comprehensive benefits package, including health, dental, and vision insurance
* Flexible scheduling and remote work options
* Opportunities for career advancement and professional growth within the company
* Collaborative and supportive work environment
* Ongoing education and development opportunities
**Conclusion:**
If you are a motivated and detail-oriented individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Join arenaflex as an Experienced Full Stack Pharmacy Customer Service Associate and be part of a dynamic and innovative healthcare company that is committed to delivering exceptional patient care and customer service. Apply now and take the first step towards a rewarding and challenging career with arenaflex.