**Join Today and Propel Your Career Forward with arenaflex!**
Are you a compassionate and skilled customer service professional looking to make a meaningful impact in the lives of others? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join our team as an Experienced Full Stack Call Center Representative at arenaflex!
**About arenaflex**
arenaflex is a leading provider of high-quality, nutritious, and well-balanced meals to seniors, children, military, and emergency response personnel. With over 45 years of experience, we have established ourselves as a trusted partner in the industry, known for our flavorful menus, unmatched delivery service, and One Team attitude. Our commitment to excellence and customer satisfaction has earned us a reputation as a leader in the field.
**Job Summary**
As an Experienced Full Stack Call Center Representative, you will be a key member of our team, responsible for providing exceptional customer service to our clients and customers. You will be the face of arenaflex, ensuring that every interaction is courteous, accurate, and secure. Your primary responsibilities will include processing inbound and outbound customer calls, liaising with delivery care agents, customers, agencies, and case managers, and driving customer satisfaction through voice, chat, and email communications.
**Key Responsibilities**
* Process inbound and outbound customer calls and member orders
* Liaise with delivery care agents, customers, agencies, and case managers
* Understand and strive to meet or exceed outlined metrics while providing excellent customer service
* Drive customer satisfaction through voice, chat, and/or email communications
* Data entry of customer orders into company ERP and other programs
* Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
**Requirements**
* 18+ years of age and minimum of a high school diploma
* Must be able to pass a criminal background check and drug screening
* Basic knowledge of Microsoft Office, including Word and Excel
* Ability to organize and manage multiple priorities
* Strong customer orientation and focus
* Strong and accurate data entry
* Good verbal and written communication skills
* Ability to work in a fast-paced environment
* Attention to detail and dependability
* Prior customer service or call center experience preferred but not required
* Bilingual preferred with a $.50 per hour differential paid
**Sales Skills**
* Experience with soft sales techniques, including upselling and cross-selling
* Ability to identify customer needs and recommend appropriate products or services
* Strong persuasion and negotiation skills
* Proven track record of meeting or exceeding sales targets in a customer service environment
**Technical Requirements**
* A minimum of one or two 19-inch or larger monitors (two are recommended)
* Headset with microphone, mice, keyboard, etc.
* Internet speed with a minimum of 5.0 MB upload speed and 10 MB download speed
* Internet provider must be highly stable with a packet loss and latency under 100ms
* DSL or Broadband services required
**Employee Benefits**
* Hands-on, 100% paid training
* Monday-Friday work week
* After a 90-day probationary period, arenaflex offers its employees the following benefits:
+ Medical, dental, vision, life insurance, 401K
+ All major holidays are paid days off for all employees
+ 10 PTO days within the first 12 months
**Incentive Program**
The Customer Care Center has an incentive program designed to award monetary incentives to agents who meet and exceed specified productivity metrics and quality goals. The metrics targeted for these incentive awards are critically important for arenaflex to exceed customer and client expectations. The incentive program creates opportunities for Care Center agents to increase their hourly wage as they strive to meet challenging efficiency and quality goals.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent sitting, standing, and walking are daily activities. Some bending and filing may be required (<10% of the time). This would require the ability to lift files (<10 lbs.), open filing cabinets, and bend or stand as necessary.
**Diversity and Inclusion**
arenaflex believes in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to our organization. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
**Equal Opportunity Statement**
arenaflex offers equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
**Drug-Free Work Place / Equal Opportunity / Affirmative Action Employer**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.