At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to power and empower how people live, work, and play by providing the fastest and most reliable network in the country. We're looking for a talented and customer-focused individual to join our team as a Customer Sales and Service Representative, where you'll have the opportunity to make a real impact on our customers' lives.
**About arenaflex**
arenaflex is a leader in the telecommunications industry, with a rich history of innovation and a commitment to excellence. We're not just a company – we're a community of people who are passionate about making a difference. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. We're a place where you can share your ideas freely, learn, grow, and thrive.
**What You'll Be Doing**
As a Customer Sales and Service Representative on our team, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for their communication needs. You'll be the face of arenaflex, providing top-notch service and support to our customers, and helping them to stay connected to what matters most. Your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a people person, with excellent communication and empathy skills, and a passion for delivering exceptional customer service. You should be able to take a deep interest in learning about your customers, business challenges, and industry trends, and be able to juggle multiple priorities with ease. You should be a team player, who is driven to provide exceptional customer service, and is willing to go above and beyond to meet customer needs.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Knowledge of arenaflex's products and services
* Experience with sales and customer service software and systems
* Ability to work in a remote environment with occasional in-person trainings and meetings
**What We Offer**
As a Customer Sales and Service Representative on our team, you'll have the opportunity to work in a dynamic and fast-paced environment, where you'll be challenged to grow and develop your skills. You'll have access to comprehensive training and development programs, and will be part of a team that is passionate about delivering exceptional customer service. You'll also have the opportunity to work from home, with occasional in-person trainings and meetings.
**Work Environment and Company Culture**
arenaflex is a place where you can be yourself, and where you'll be supported and encouraged to grow and develop your skills. We're a community of people who are passionate about making a difference, and who are committed to excellence in everything we do. We're a place where you can share your ideas freely, learn, grow, and thrive.
**Compensation and Benefits**
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We're also committed to providing ongoing training and development opportunities, to help you grow and develop your skills.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for this role. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, and we're committed to providing a workplace that is inclusive and respectful of all employees. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
**Scheduled Weekly Hours**
35 hours per week
**Where You'll Be Working**
This is a remote role, with occasional in-person trainings and meetings. You'll work from home, with the flexibility to manage your own schedule and work environment.