**Job Highlights:**
* **Compensation:** A competitive hourly salary in the range of $16-$18
* **Position:** Customer Support Specialist – Part-Time Remote – Columbus, OH or Pittsburgh, PA
* **Start Date:** Immediate openings available
* **Location:** Remote, with a requirement to reside in Columbus, OH or Pittsburgh, PA areas
* **Company:** arenaflex
**Introduction:**
At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Support Specialist, you'll play a vital role in our mission to provide top-notch support to our customers, ensuring their needs are met with empathy, efficiency, and expertise. If you're passionate about delivering outstanding customer service, working in a dynamic remote environment, and growing your career with a forward-thinking organization, we invite you to join our team.
**Job Description:**
As a Customer Support Specialist at arenaflex, you'll be responsible for providing exceptional customer experiences through timely and efficient responses to incoming calls, emails, and chats. Your primary focus will be on supporting our customers across our five-state franchise (Indiana, Kentucky, Ohio, Pennsylvania, and West Virginia) through after-hours calls, ensuring their needs are met with professionalism and care.
**Key Responsibilities:**
* Actively listen and probe callers in a professional and timely manner to determine the purpose of the calls
* Respond to customer queries in a timely and accurate way, via phone, email, or chat
* Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experiences
* Resolve issues by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment
* Have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities
* Effectively work with others and promote teamwork to generate positive and creative results
**Qualifications:**
To qualify for a Customer Support Specialist position at arenaflex, you'll need:
* Ability to work every weekend, 3rd shift
* High school diploma
* One (1) year experience in customer service
* Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload
* Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel
* Proficient in software programs and able to navigate between computer systems
* Ability to sit in front of a computer for long periods of time
* Travel is required for training and onsite orientation at an office nearest to you
**What We Offer:**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. As a Customer Support Specialist, you'll enjoy:
* Competitive hourly salary in the range of $16-$18
* Daily Pay Option Available
* Opportunities to pick up extra shifts occasionally during the week (12am to 8:30am shift)
* Access to ongoing training and development programs to enhance your skills and knowledge
* A dynamic and supportive team environment that encourages collaboration and creativity
* A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching
**Why Join arenaflex?**
At arenaflex, we're passionate about making a difference in people's lives through exceptional customer experiences. As a Customer Support Specialist, you'll be part of a team that's dedicated to delivering top-notch support, working collaboratively to achieve our mission. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we invite you to join our team.
**How to Apply:**
If you're excited about this opportunity to join arenaflex as a Customer Support Specialist, please submit your application through our website. We can't wait to hear from you and explore how you can contribute to our mission of delivering exceptional customer experiences.