As a dynamic and innovative company, arenaflex is revolutionizing the way businesses operate in the financial services industry. With a rich history spanning over 60 years, we have established ourselves as a leader in providing exceptional customer support to our clients. We are now seeking a highly skilled and customer-focused Customer Support Agent to join our remote team.
**About arenaflex**
arenaflex is a forward-thinking company that values innovation, collaboration, and customer satisfaction. Our mission is to provide unparalleled support to our clients, empowering them to achieve their goals and succeed in an ever-changing market. With a strong commitment to excellence, we strive to create a work environment that fosters growth, learning, and teamwork.
**Job Details**
* **Contract to Hire**: This is a contract-to-hire opportunity, offering a chance to join our team on a temporary basis with the potential for a permanent role.
* **Hours**: 10:00am – 6:30pm EST, Monday to Friday
* **Remote Work**: Enjoy the flexibility of working from home with the equipment provided by arenaflex.
* **Benefits**: As a valued member of our team, you will be entitled to a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
**Qualifications**
* **Customer Service Experience**: We are looking for a candidate with strong customer service experience in the financial services industry, preferably with 2-3+ years of experience in a call center environment.
* **Education**: A Bachelor's degree is desirable, but not essential. We will consider candidates with relevant experience and a strong track record of customer service.
* **Communication Skills**: Excellent communication and interpersonal skills are essential for success in this role.
* **Data Entry**: Ability to enter information into our system quickly and accurately while on the phone with customers.
* **Multi-Tasking**: Strong ability to multi-task, handling multiple phone calls and computer tasks simultaneously.
* **Attendance and Call Metrics**: Meet strict attendance expectations and call metrics, ensuring high levels of productivity and performance.
**A Day in the Role**
As a Customer Support Agent with arenaflex, you will be responsible for providing timely, accurate, and customer-focused claim information to callers. Your duties will include:
* Entering information into our system while on the phone with customers quickly and accurately (data entry).
* Soliciting information from various sources needed to document new claim submissions, ongoing claims, and other applicable situations.
* Recording summaries of information exchanged in our claim system with a high level of accuracy and detail.
* Issuing timely and accurate claim acknowledgement correspondence.
* Processing incoming documents with high coding integrity and distributing them immediately.
* Remaining fully compliant with operational standards.
* Meeting or exceeding call center operational metrics.
* Maintaining a superior level of genuine caring and empathetic customer service throughout all interactions.
* Anticipating customer needs and taking action.
**Responsibilities**
* Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information.
* Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
* Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user.
* Issue timely and accurate claim acknowledgement correspondence.
* Process incoming documents with high coding integrity and distribute immediately.
* Remain fully compliant with operational standards.
* Meet or exceed call center operational metrics.
* Maintain a superior level of genuine caring and empathetic customer service throughout all interactions.
* Take appropriate actions to earn the caller's trust.
* Anticipate customer needs and take action.
**About arenaflex**
arenaflex is a dynamic and innovative company that values collaboration, innovation, and customer satisfaction. Our mission is to provide unparalleled support to our clients, empowering them to achieve their goals and succeed in an ever-changing market. With a strong commitment to excellence, we strive to create a work environment that fosters growth, learning, and teamwork.
**Career Growth Opportunities and Learning Benefits**
As a valued member of our team, you will have access to a range of career growth opportunities and learning benefits, including:
* **Training and Development**: Regular training and development programs to enhance your skills and knowledge.
* **Mentorship**: Opportunities to work with experienced professionals who can guide and support your career growth.
* **Career Advancement**: Opportunities to advance your career within arenaflex, with a clear path for progression.
* **Learning and Development**: Access to a range of learning and development resources, including online courses, workshops, and conferences.
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values collaboration, innovation, and customer satisfaction, and we strive to create a workplace that is fun, engaging, and rewarding.
**Compensation, Perks, and Benefits**
As a valued member of our team, you will be entitled to a comprehensive benefits package, including:
* **Competitive Salary**: A competitive salary that reflects your skills and experience.
* **Health Insurance**: Comprehensive health insurance, including medical, dental, and vision coverage.
* **Retirement Plans**: Access to a range of retirement plans, including 401(k) and pension plans.
* **Paid Time Off**: Paid time off, including vacation, sick leave, and holidays.
* **Flexible Work Arrangements**: Flexible work arrangements, including remote work options and flexible hours.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunities Employer**
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and supportive, and we strive to create a workplace that is fun, engaging, and rewarding.