**Join arenaflex, a leading provider of innovative solutions in the tire and rubber industry, as we seek highly skilled and dedicated Customer Support Agents to join our team. As a remote Customer Support Agent, you will be an integral part of our 24/7/365 contact center, providing exceptional support to our commercial fleet customers.**
**About arenaflex**
arenaflex is a dynamic and forward-thinking company that operates at the forefront of the tire and rubber industry. With a strong commitment to innovation and customer satisfaction, we strive to deliver exceptional solutions that meet the evolving needs of our clients. Our team is passionate about providing top-notch support, and we are seeking like-minded individuals to join our ranks.
**Job Summary**
As a Customer Support Agent, you will be responsible for handling emergency tire breakdowns and other tire service requests for commercial fleet customers. You will work closely with our team to collect breakdown information, dispatch road service to tire dealerships across the US and Canada, and provide exceptional customer service. This is a remote position, and you will be required to work from your home office in one of our authorized states.
**Responsibilities**
* Handle emergency tire breakdowns and other tire service requests for commercial fleet customers
* Collect breakdown information from commercial truck drivers and dispatch road service to tire dealerships across the US and Canada
* Provide exceptional customer service, ensuring that customers receive timely and effective support
* Multitask with precision, making decisions quickly and remaining courteous while handling multiple streams of communication
* Verify information, troubleshoot problems, and track all communications
* Work collaboratively with our team to ensure seamless support and resolution of customer issues
* Participate in ongoing training and development to stay up-to-date on industry trends and best practices
**Requirements**
* Must reside in one of our authorized states: Arkansas, Indiana, Iowa, Kansas, Missouri, Nebraska, Oklahoma, Tennessee, Texas, or Wisconsin
* 18 years or older
* High school diploma or equivalent
* One+ year experience in a fast-paced customer service environment
* Excellent written communication skills
* Communicate in English clearly and effectively
* Clear phone voice
* Dedicated, quiet workspace in the home away from background noises such as family, pets, alarms, traffic, TV, radio, noises, and other distractions
* Strong computer skills using Microsoft Office programs
* Able to comprehend online learning
* Able to retain and apply new knowledge, policies, and account updates
* Able to troubleshoot computer and internet issues
* Able to work on holidays and mandatory overtime when required
**Technical Requirements**
* To be eligible to work at arenaflex, our remote employees must agree to perform all work from their primary, designated home address, of which arenaflex has confirmed meets all technical performance requirements
* Internet:
+ Employee must provide a reliable and stable high-speed internet connection be eligible to work for arenaflex
+ Employee agrees to be responsible for internet access
+ Minimum of 10 mbps download speed, 5 mbps upload speed
+ Ping/latency/round trip less than 100 ms, jitter less than 10 ms
* Computer:
+ PC or laptop with a processor with CPU Mark greater than 3000 on Passmark
+ RAM requirement: 8GB or more
+ Operating system: Windows 11
+ Adobe Reader set to default PDF viewer
+ Web browsers: Google Chrome
* Employee is responsible for the following peripherals during all worked hours to maintain employment:
+ Wired analog or USB headset with built-in microphone
+ External keyboard and mouse
+ Webcam required - used for meetings and training
+ Dual monitors. PC with two monitors OR a laptop and one external monitor
+ Smart phone capable of downloading Microsoft Teams, to communicate with manager in case of internet outage, power outage, or computer issues
**Benefits**
* Double-pay when working on 9 arenaflex holidays
* Able to earn 144 hours paid time off per year
* Health, dental, and vision insurance. arenaflex pays half of the employee premium
* 401(k) available after 1 year of service
* Paid remote training via Microsoft Teams
* Weekly paycheck
**Schedule and Pay**
* These are fixed schedule positions and working the weekend is required
* Specific schedules will be discussed during your interview
* Wages depend on the specific hours you are on the clock
* Shift premium information, listed in CST:
+ $15.00 per hour during 1st shift hours - Monday-Friday 7am-3pm
+ $15.50 per hour during 2nd shift hours - Monday-Friday 3pm-11pm
+ $16.00 per hour during 3rd shift hours - Monday-Friday 11pm-7am
+ $16.00 per hour during weekend hours worked - Saturday-Sunday
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to the growth and development of our employees
* We offer ongoing training and development opportunities to help you advance in your career
* You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional support
* arenaflex is a dynamic and forward-thinking company that is always looking for ways to innovate and improve
**Work Environment and Company Culture**
* arenaflex is a remote-friendly company that values flexibility and work-life balance
* We have a strong commitment to customer satisfaction and strive to deliver exceptional support to our clients
* Our team is passionate about providing top-notch support, and we are seeking like-minded individuals to join our ranks
* arenaflex is an equal opportunities employer and welcomes applications from diverse candidates
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!