Join arenaflex, a leading healthcare company, on a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As a valued member of our team, you'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world.
**About arenaflex**
arenaflex is a dynamic and innovative company that is committed to delivering exceptional patient experiences through innovation and continuous improvement. Our Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues.
**Job Summary**
We're looking for a highly motivated and customer-centric individual to join our team as a Customer Service Support Representative. As a key member of our team, you'll be responsible for delivering exemplary customer experiences through innovation and continuous improvement. You'll answer inbound calls from patients, doctor's offices, and/or private insurance carriers, utilizing multiple resources to resolve patient inquiries while on the phone.
**Key Responsibilities**
* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers
* Routinely utilize multiple resources to resolve patient inquiries while on the phone
* Maintain performance goals and become proficient with processes after completing a structured training program
* Proficiency navigating multiple computer screens and applications
* Alpha-Numeric data entry proficiency
* Collaborate with cross-functional teams to resolve complex patient billing issues
* Develop and maintain a deep understanding of arenaflex's products and services to provide accurate and timely information to patients
**Essential Qualifications**
* Previous medical and/or call center experience is a plus
* Ability to connect equipment to router/modem with Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port)
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Proficiency in Microsoft Office and Google Suite
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Preferred Qualifications**
* Experience working in a healthcare setting or customer service environment
* Knowledge of medical billing and insurance processes
* Certification in customer service or a related field
* Bilingual or multilingual skills
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Proficiency in Microsoft Office and Google Suite
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop the skills and knowledge you need to succeed in your role
* Opportunities for career advancement and professional growth
* Access to ongoing training and development programs to enhance your skills and knowledge
* Collaborative and dynamic work environment that encourages innovation and creativity
**Work Environment and Company Culture**
* arenaflex is a remote-friendly company that offers a flexible and autonomous work environment
* Our company culture values diversity, inclusion, and employee well-being
* We offer a range of benefits and perks to support your physical and mental health, including medical, vision, and dental insurance options, flexible spending accounts, and a fitness reimbursement program
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Medical, vision, and dental insurance options
* Flexible spending accounts
* 401(k) and Employee Stock Purchase plans
* No charge lab testing
* Fitness reimbursement program
* Paid time off (PTO) or flexible time off (FTO)
* Tuition reimbursement
* Employee stock purchase plan
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
**How to Apply**
If you are a motivated and customer-centric individual who is passionate about delivering exceptional patient experiences, please submit your application today. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.