Join arenaflex, a leading retail company, as we seek an experienced Customer Service Specialist to join our team. As a Customer Service Specialist, you will be the face of arenaflex, providing exceptional customer service to our wholesale and retail customers. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.
**About arenaflex**
arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We believe in creating a workplace where everyone can thrive and grow. Our mission is to provide our customers with the best possible products and services, while also fostering a culture of innovation, collaboration, and continuous learning. We are committed to making a positive impact in our communities and the environment.
**Job Summary**
As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers. You will work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You will also be responsible for resolving customer concerns, maintaining a high level of customer satisfaction, and staying up-to-date with product features and visual standards.
**Key Responsibilities**
* Provide exceptional customer service to wholesale and retail customers
* Determine customer needs and recommend the right solutions
* Resolve customer concerns and maintain a high level of customer satisfaction
* Stay up-to-date with product features and visual standards
* Process sales transactions accurately and consistently
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Essential Qualifications**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must have a valid, unrestricted Driver's License
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Ability to multitask and prioritize tasks
* Basic math skills and accuracy
* Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Ability to work in a team environment
* Ability to adapt to changing situations and priorities
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs to help you achieve your career goals. As a Customer Service Specialist, you will have the opportunity to:
* Develop your customer service skills and knowledge
* Learn about our products and services
* Participate in training and development programs
* Take on additional responsibilities and challenges
* Collaborate with other teams and departments
* Contribute to the growth and success of arenaflex
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We are committed to creating a workplace where everyone can thrive and grow. Our company culture is built on the following values:
* Customer focus
* Innovation
* Collaboration
* Continuous learning
* Diversity, equity, and inclusion
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and a range of benefits to support the health, well-being, and financial security of our employees. As a Customer Service Specialist, you will be eligible for:
* A competitive salary
* Health benefits, including medical, dental, and vision coverage
* Flexible spending accounts (FSAs)
* Disability coverage
* Security benefits
* Retirement and saving benefits
* Generous time away from work package, including vacation, holidays, and military leave
* Opportunities for career growth and development
* A dynamic and inclusive work environment
**How to Apply**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website or by contacting our recruitment team directly. We look forward to hearing from you!
**Equal Employment Opportunity/Affirmative Action Employer**
arenaflex is an equal employment opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
**VEVRAA Federal Contractor**
arenaflex is a VEVRAA federal contractor and requests state and local employment services delivery systems to provide priority referral of protected veterans.
**Important Notice**
Please be aware that arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.